Multi-Location Customer Service Specialist

Sherwin Williams; Athens (AL); On-site; USD 21,000 - 28,000; Full time

Job summary

Sherwin Williams seeks a Customer Service Specialist to assist customers at Store #702003, within a 40-mile radius of Athens, AL. You will help customers select products, answer questions, and recommend solutions while upholding the store’s visual standards and sales goals.

The role emphasizes excellent customer service, timely problem resolution, and ongoing product knowledge to enhance client satisfaction and drive store performance.

Qualifications

• Excellent customer service skills.
• Ability to meet store sales goals.
• Willingness to learn product features.
• Attention to visual standards of products and store.

Responsibilities

• Engage with wholesale and retail customers to determine needs and preferences.
• Answer questions about Sherwin-Williams products and guide recommendations.
• Resolve customer concerns promptly and ensure satisfaction.
• Maintain up-to-date product knowledge and store visual standards.

Skills

Customer service

Retail sales

Communication

Problem solving

Tools

POS system

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at stores within a 40-mile radius of Store #702003, located at: 697 Hobb Street, Athens, AL 35611. The starting pay for this role is $17.50.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.