Customer Service Representative

Addison Group; Burr Ridge (IL); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Hybrid schedule

Experience with manufacturing company

Team collaboration

Job summary

Gosnaphop in Burr Ridge, IL is seeking a Customer Service Representative for a contract-to-hire role. The position supports a busy team during a temporary leave, offering a hybrid schedule with two days onsite and three days remote.

You will handle inquiries, process orders, and coordinate with internal departments to ensure timely fulfillment while maintaining accurate records.

Qualifications

• This role requires 1-3 years of customer service experience in product-based settings.
• Bilingual English/Spanish is highly preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Answer customer inquiries via phone, email, and chat with professionalism.
• Process orders and maintain order data in CRM/ERP.
• Assist with product questions, shipping, returns, and account inquiries.
• Collaborate with internal teams to ensure timely order fulfillment.
• Document customer interactions and support activities in systems.

Skills

Customer service

Communication skills

Multitasking

Spanish bilingual

Education

High school diploma

Associate degree preferred

Tools

CRM/ERP systems

Microsoft Office

Job description

Job Title: Customer Service Representative

Industry: Manufacturing / Distribution

Location (City, State): Burr Ridge, IL (Hybrid - 2 days onsite, 3 days remote)

Assignment Type: Contract-to-hire

Pay: $22-25/hour

Work Schedule: Monday-Friday, 8:00 AM-5:00 PM

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a well-established manufacturing and distribution organization committed to delivering exceptional products and customer service. They are seeking a motivated Customer Service Representative to support a busy team during a temporary leave of absence. This is a great opportunity to gain experience with a growing company in a collaborative, fast-paced environment.

Job Description:

The Customer Service Representative serves as the primary point of contact for customers, ensuring a positive experience from order placement through resolution of inquiries. This role requires strong communication skills, attention to detail, and the ability to effectively manage multiple priorities while working in a high-volume environment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat with professionalism and accuracy.


• Process customer orders and maintain order information within the company's CRM/ERP system.


• Assist customers with questions regarding products, order updates, shipping, returns, and general account inquiries.


• Resolve customer concerns by identifying solutions or partnering with internal departments when escalation is needed.


• Maintain detailed documentation of customer interactions and account activity.


• Collaborate with warehouse, operations, and internal teams to ensure timely order fulfillment and customer satisfaction.


• Build product knowledge to confidently assist customers and provide accurate information.


• Contribute to process improvements by sharing customer feedback and identifying recurring issues.


• Perform additional administrative and customer support duties as assigned.

Qualifications:

• 1-3 years of customer service experience supporting a product-based business.


• Manufacturing or distribution industry experience is preferred.


• High school diploma required; Associate degree preferred.


• Experience using CRM and/or ERP systems along with Microsoft Office.


• Strong verbal and written communication skills.


• Excellent organizational skills with the ability to multitask in a fast-paced environment.


• Bilingual in Spanish and English is highly preferred.

Perks:

• Hybrid work schedule offering flexibility.


• Opportunity to gain experience with an established manufacturing organization.


• Fast-paced, team-oriented environment with strong collaboration across departments.


• Potential for assignment extension based on business needs and individual performance.


• Immediate opportunity to make an impact supporting a busy customer service team.