Verification Specialist

Russell Tobin; Mississippi; On-site; USD 32,000 - 42,000; Full time

Job summary

Russell Tobin in Mississippi is seeking a highly organized Verification Specialist to collect reference information from candidates and landlords' rental history for tenant verifications. The role emphasizes professional communication, accurate documentation, and handling multiple assignments in a fast-paced environment.

The position is a temporary assignment requiring strong typing, attention to detail, and the ability to multitask while maintaining confidentiality across all communications.

Qualifications

• 6 months of previous customer service or call center experience
• Professional verbal and written communication skills
• Excellent active listening skills with the ability to accurately capture information
• Ability to navigate multiple computer applications quickly and accurately
• Strong typing and documentation skills (40 WPM or higher)
• Strong grammar and spelling skills
• Strong judgment, problem-solving, and analytical skills
• Highly organized with excellent attention to detail
• Ability to multitask and complete assignments accurately and on time
• Persistent and comfortable asking appropriate follow-up questions

Responsibilities

• Make inbound and outbound calls and send emails to professional and personal references to obtain candidate information
• Contact landlords to obtain rental history information for tenant verifications
• Maintain professionalism during calls and all internal and external communications
• Follow company standards and guidelines to ensure accurate and high-quality results
• Handle escalated cases and follow up when additional information is needed
• Accurately document information collected during calls and other communications
• Maintain confidentiality when handling candidate and verification information
• Ask appropriate follow-up questions to obtain complete and accurate information
• Review and verify collected information for accuracy and completeness
• Manage multiple assignments while meeting deadlines and quality standards

Skills

Customer service

Call center experience

Verbal communication

Written communication

Active listening

Typing 40 WPM

Attention to detail

Multitasking

Problem-solving

Organizational skills

Job description

Russell Tobin is seeking a highly organized and detail-oriented Verification Specialist to collect personal and professional reference information from candidates and rental history information from landlords. This role is ideal for a professional with strong communication skills who is comfortable making calls, sending emails, documenting information, and working in a fast-paced, high-volume environment.

Temporary Assignment

Key Responsibilities

• Make inbound and outbound calls and send emails to professional and personal references to obtain candidate information
• Contact landlords to obtain rental history information for tenant verifications
• Maintain professionalism during calls and all internal and external communications
• Follow company standards and guidelines to ensure accurate and high-quality results
• Handle escalated cases and follow up when additional information is needed
• Accurately document information collected during calls and other communications
• Maintain confidentiality when handling candidate and verification information
• Ask appropriate follow-up questions to obtain complete and accurate information
• Review and verify collected information for accuracy and completeness
• Manage multiple assignments while meeting deadlines and quality standards

Qualifications

• At least 6 months of previous customer service or call center experience
• Professional verbal and written communication skills
• Excellent active listening skills with the ability to accurately capture information
• Ability to navigate multiple computer applications quickly and accurately
• Strong typing and documentation skills (40 WPM or higher)
• Strong grammar and spelling skills
• Strong judgment, problem-solving, and analytical skills
• Highly organized with excellent attention to detail
• Ability to multitask and complete assignments accurately and on time
• Persistent and comfortable asking appropriate follow-up questions

What We Offer

Pride Global offers eligible employees a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Supplemental insurance (accident, critical illness, and hospital indemnity)
• 401(k) retirement savings plan
• Life and disability insurance
• Employee Assistance Program (EAP)
• Legal support services
• Auto, home, and pet insurance options
• Employee discounts with preferred vendors

More about us:

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

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