Customer Service Representative

Russell Tobin; Stevens Point (WI); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) retirement savings

Employee discounts with preferred vendors

Job summary

Russell Tobin is seeking a Default Services Technician in Stevens Point, Wisconsin, for a 6–12-month contract. The role involves managing recovery inventory, handling inbound and outbound calls, processing vendor payments, and providing professional customer service. Ideal candidates will have experience in customer service, administrative support, or finance, with strong attention to detail and multitasking skills. This position offers $17-$19/hour on W2, weekly pay, and opportunities for growth in a fast-paced financial services environment.

Qualifications

• Experience in customer service, administrative support, or finance-related environments preferred.
• Comfortable handling inbound and outbound calls professionally.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy.

Responsibilities

• Manage recovery inventory, ensuring accurate tracking and organization.
• Handle inbound and outbound calls, assisting with account-related inquiries.
• Process vendor bill payments while maintaining accuracy.
• Maintain organized records and support day-to-day operational workflows.
• Provide professional customer service and assist with issue resolution.

Skills

Customer service experience

Administrative support experience

Operations experience

Attention to detail

Multitasking skills

Job description

Overview

Duration: 6–12-month contract with possible extension or conversion based on performance

Pay: $17-$19/hour on W2 (paid weekly)

Are you detail-oriented and experienced in customer service, operations, or administrative support? We’re seeking a Default Services Technician to join the team in a fast-paced financial services environment supporting account operations and recovery processes.

Ideal Candidate

• Experience in customer service, administrative support, operations, or finance-related environments preferred
• Comfortable handling inbound and outbound calls professionally
• Strong attention to detail, organization, and multitasking skills
• Ability to work efficiently in a fast-paced setting while maintaining accuracy

Key Responsibilities

• Manage recovery inventory, ensuring accurate tracking, organization, and timely processing
• Handle inbound and outbound calls, assisting with account-related inquiries and customer support
• Process vendor bill payments while maintaining accuracy and meeting deadlines
• Maintain organized records and support day-to-day operational workflows
• Provide professional customer service and assist with issue resolution as needed

Why Join Us

Gain valuable experience in a professional financial services environment while building your operational and customer support skills. This opportunity offers hands-on experience, team collaboration, and strong potential for long-term growth.

Benefits:

PrideGlobal and its affiliates offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

More about PrideGlobal

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.