Customer Service Representative

Russell Tobin; New York (NY); Remote; USD 26,174 - 29,521; Part time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee assistance program

Identity theft protection

Legal support

Employee discounts

Job summary

An innovative online food ordering company is seeking a motivated Remote Customer Service Specialist to join their dynamic team. In this role, you will engage with customers to confirm order details and resolve inquiries, ensuring an exceptional service experience. With flexible remote work options and various shifts available, you will thrive in a technology-driven environment that values collaboration and high-quality service. If you're passionate about customer care and ready to make a difference, this is the perfect opportunity for you to shine and grow your skills.

Qualifications

• 1+ years of experience in customer service in fast-paced environments.
• Strong problem-solving skills and effective communication are essential.

Responsibilities

• Proactively confirm order preferences and details with customers.
• Address customer issues with empathy and urgency to ensure satisfaction.

Skills

Customer Service

Problem-solving

Communication Skills

Technical Fluency

Organizational Skills

Education

Bachelor's degree or equivalent work experience

Tools

Google Sheets

G-Suite

Slack

Job description

This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $21.43/hr

Russell Tobin's client, an online food ordering company, is hiring a Remote Customer Service Specialist.

Job Title: Customer Service Representative – Remote (Multiple Shifts Available)

Location: Remote (EST)

Duration: 3-4 months

Pay rate: $19 - $21.43 /hr.

Position Type: Temporary, 30 hours/week

Shifts Available:

• Mon-Fri, 10am-4pm EST
• Mon-Fri, 4pm-10pm EST
• Wed-Sun, 10am-4pm EST
• Wed-Sun, 4pm-10pm EST

About the Role:

We are looking for a highly motivated and communicative individual to join our team in a remote customer service role. This is a 30-hour per week position where you will help fulfill customer orders by proactively reaching out to customers and addressing ad-hoc inquiries with empathy and urgency. You will play a crucial role in ensuring an exceptional service experience for our customers.

As part of a small team focused on Live Operations, you will ensure that customer orders are fulfilled accurately, and any issues are resolved in a timely manner. Strong organizational skills, as well as a passion for delivering excellent customer service, are key to success in this role.

Key Responsibilities:

• Proactively reach out to customers to confirm order preferences and details
• Address customer issues with empathy and urgency
• Execute workflows to exceed customer expectations
• Identify trends and communicate findings to improve processes
• Collaborate with a team to provide world-class service

What We’re Looking For:

• Bachelor’s degree or equivalent work experience
• 1+ years of experience in a fast-paced customer service role (tech, hospitality, or grocery & convenience)
• Ability to work independently and manage your workload efficiently
• Strong problem-solving skills, particularly when dealing with undefined issues
• Fluency in English with above-average technical fluency (typing speed of 40+ WPM)
• Exceptional written communication skills with the ability to write both formally and casually, reflecting brand tone
• Familiarity with Google Sheets and G-Suite is a plus
• Experience with Slack is a bonus

Why You’ll Love This Role:

• Remote work flexibility with a variety of shifts available to suit your schedule
• Opportunity to work in a dynamic, technology-driven environment
• Become part of a collaborative team that takes pride in delivering high-quality customer service

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Seniority level

Associate

Employment type

Part-time

Job function

Customer Service

Industries

Accommodation and Food Services