Customer Service Specialist

Workstream; Charlotte (NC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k)

Employee discounts

Flexible work from home options

Other

Job summary

Imperial USA in Charlotte, NC is seeking a Customer Service Specialist to join our team in a fast-growing wholesale environment. You will answer inbound calls, take orders, listen to customer needs, and coordinate with internal teams to ensure accurate order processing and timely deliveries.

We prize friendly, detail-oriented individuals with strong written and verbal communication who thrive independently and want to grow with us.

Qualifications

• Customer-focused and upbeat with strong communication skills.
• Detail-oriented and able to work independently to meet deadlines.
• Desire to learn and grow within a fast-growing wholesale environment.

Responsibilities

• Quickly and professionally answer inbound calls and take orders.
• Listen and respond attentively to customers' needs.
• Process orders accurately and coordinate with team members.
• Enter data from calls and set realistic expectations.
• Problem solve and provide solutions to customers.

Skills

Customer focus

Friendly demeanor

Detail oriented

Communication skills

Independent worker

Deadline oriented

Willing to learn

Job description

Imperial USA is in search of enthusiastic and upbeat Customer Service Specialist to join our team in Charlotte, North Carolina! In this role, you will be working closely with customers and coordinating sales efforts.

How we invest in you:

• Health insurance
• Employeediscounts on our products
• Stable company with steady growth
• Growth opportunities
• Pay:$60,000 – $70,000/year – negotiable based on experience

Schedule:

• Monday to Friday
• In office

The right candidate will have:

• Customer focused, friendly, and upbeat
• Detailed oriented, exercising active listening skills
• Effective oral and written communication skills
• The ability to work independently and meet deadlines
• Desire to learn, develop and surpass expectations

What you’ll be doing:

• Quickly and professionally answer inbound calls and taking customers’ orders
• Listen and respond attentively to customers' needs
• Process orders accurately and coordinate with team members
• Accurately enter data information from calls and set realistic expectations
• Problem solve and provide solutions

About Us:

For 32 years, Imperial USA has been a fast-growing importer and wholesale distributor of commercial door hardware, hollow metal doors, and frames, serving distributors and major retail partners nationwide.

• Health insurance
• 401(k)
• Other

Flexible work from home options available.