Customer Service & Sales Support Specialist

Group Management Services, Inc.; Charlotte (NC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Employee discounts on our products

Growth opportunities

Job summary

Imperial USA is seeking a Customer Service Specialist to join our Charlotte, NC team. You will work closely with customers and coordinate sales efforts in an in-office setting.

The right candidate will have customer service experience, strong communication, and a detail-oriented approach to ensure accurate data entry and timely order processing. Growth opportunities are available within a stable company.

Qualifications

• Customer service experience required or preferred.
• Strong communication skills, both written and verbal.
• Accurate data entry and attention to detail.
• Active listening to understand and resolve customer needs.
• Ability to work independently and meet deadlines.

Responsibilities

• Answer inbound calls quickly and professionally and take orders.
• Listen and respond to customers' needs with care.
• Process orders accurately and coordinate with team members.
• Enter data from calls and set realistic expectations.
• Problem solve and provide solutions to customers.

Skills

Customer service experience

Communication skills

Data entry

Active listening

Independent work

Education

Bachelor's degree preferred

Job description

Imperial USA is seeking a Customer Service Specialist to join our Charlotte, NC team. You will work closely with customers and coordinate sales efforts in an in-office setting.

The right candidate will have customer service experience, strong communication, and a detail-oriented approach to ensure accurate data entry and timely order processing. Growth opportunities are available within a stable company.