Inside Sales

Richards Building Supply; Town of Charlotte (NY); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

PTO 20 days

Medical, dental, vision

401K with match

Bonuses

Career growth

Job summary

Richards Building Supply in Charlotte, NC is seeking an Inside Sales Representative to be the backbone of our contractor and professional customer relationships. You will advise on products, process orders, and coordinate with Outside Sales to drive sales while ensuring accurate records and timely fulfillment.

We offer a stable full-time schedule, 20 paid days off, competitive pay with overtime potential, and comprehensive benefits including medical, dental, vision, and a strong 401K match.

Qualifications

• 2-3 years in a customer-facing role, preferably in sales, retail, or distribution.
• Strong computer skills (Microsoft Office, CRM experience a plus).
• Ability to multitask in a fast-paced environment.
• Travel up to 10% may be required.

Responsibilities

• Act as a trusted advisor to customers and help them select the right products.
• Handle inbound and outbound customer interactions via phone and in-person.
• Collaborate with Outside Sales to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers.
• Inform customers about promotions and industry trends to maximize sales.
• Maintain accurate records and ensure seamless order fulfillment.

Skills

Customer service experience

Sales experience

Multitasking

Industry knowledge

Spanish a plus

Willingness to travel

Tools

CRM software

Job description

Are you passionate about delivering exceptional customer experiences and growing your career in sales?

Join Richards Building Supply , a family-owned and operated company with over 40 years of success!

We’re looking for a driven Inside Sales Representative in our Charlotte, NC location , to be the backbone of our customer relationships, providing expert guidance and support to contractors and industry professionals.

Why Join Us?

• Stable Schedule: Full-time, Monday-Friday with consistent hours based on branch operations—no unpredictable shifts or weekend work!
• Generous PTO: 20 PAID DAYS OFF (includes PTO, holidays, and family-focused company closure between Christmas & New Year’s!).
• Competitive Pay & Bonuses: Strong hourly rate + OT potential during peak season, plus eligibility for discretionary holiday and performance bonuses.
• Top-Tier Benefits:
• Comprehensive Benefits: Medical, dental, and vision insurance with significant employer contributions to help keep costs affordable.401K with industry-leading company match.
• Additional voluntary benefits, including disability coverage and accident insurance.
• Career Growth: We invest in your success—whether through training, promotions, or new opportunities.
• Family-Owned & Operated: We treat our team like family and foster a supportive, team-driven environment.

What You’ll Do:

• Act as a trusted advisor to customers, helping them find the right products for their projects.
• Handle inbound and outbound customer interactions—whether over the phone or in-person—ensuring every customer feels valued.
• Collaborate with Outside Sales reps to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers to meet customer demands.
• Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
• Maintain accurate records, process payments, and ensure seamless order fulfillment.

Qualifications:

• 2-3 years of experience in a customer-facing role, preferably in sales, retail, or distribution.
• Strong computer skills (Microsoft Office, CRM experience a plus!).
• Ability to multitask in a fast-paced environment.
• Industry knowledge is a plus —but we’re happy to train motivated candidates!
• Spanish-speaking skills are a strong advantage but not required.
• Willingness to travel overnight (up to 10%).