Customer Service Specialist

Calculated Hire; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Disability insurance

Long term & short term disability

Job summary

Calculated Hire is seeking a Sales Support Specialist to join their global client based in Charlotte, NC. You will support the sales team, respond to inquiries, and coordinate logistics for events and orders.

The ideal candidate has 2+ years in customer service in a technical field, strong communication skills, and proficiency with Shopify, Excel, and CRM/ERP systems. This role offers reliable benefits and growth opportunities.

Qualifications

• High energy, friendly demeanor required.
• Patience and empathy when dealing with customers.
• High school diploma or equivalent.
• 2+ years customer service experience in a technical product field.
• Mechanical aptitude.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
• Shopify (or similar e-commerce platform).
• CRM/ERP systems.

Responsibilities

• Support sales team’s growth initiatives.
• Respond to customer inquiries via phone, email, chat.
• Conduct outbound sales follow-up.
• Assist in managing product expos and trade shows: research appropriate events.
• Negotiate booth space and vendor services.
• Coordinate travel and lodging accommodations.
• Maintain marketing collateral and promotional inventory.
• Manage purchasing for general office materials.
• Provide general administrative support to ensure smooth daily operations.

Skills

High energy demeanor

Patience and empathy

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Shopify

CRM/ERP systems

Job description

Calculated Hire is looking for a Sales Support Specialist to join their worldwide retail client out of Charlotte. This company is a global leader in high-performance transit and protective cases. They service recreational, commercial, and defense markets, and are working on growing their footprint in the direct-to-consumer sector. As a team of top performers, we’re on an ambitious path to more than double our revenues over the next five years. To help us reach that goal, we’re looking for a Customer Service Support person who is energetic, detail-oriented, personable, and capable of managing their time effectively and independently.

Key Responsibilities:

• Support sales team’s growth initiatives
• Respond to customer inquiries via phone, email, chat
• Conduct outbound sales follow-up
• Assist in managing product expos and trade shows: Research appropriate events
• Negotiate booth space and vendor services
• Coordinate travel and lodging accommodations
• Maintain marketing collateral and promotional inventory
• Manage purchasing for general office materials
• Provide general administrative support to ensure smooth daily operations

Qualifications:

• High energy friendly demeanor
• Patience and empathy in dealing with customers
• High school diploma or equivalent
• 2+ years customer service experience in a technical product field
• Mechanical aptitude
• Experience with: Microsoft Office Suite experience (Word, Excel, PowerPoint)
• Shopify (or similar e-commerce platform)
• CRM/ERP systems
• Location: Charlotte, NC

Schedule:

• Monday – Friday 7:30-4:30

Benefits available to eligible team members:

• Disability insurance, long term & short term