Customer Service Specialist

Get Covered LLC; Calabasas (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

Get Covered LLC in Calabasas, CA is seeking a motivated Customer Service Specialist to handle resident and property manager communications, resolve escalated issues, and support daily operations. This role requires strong written and verbal communication and meticulous data entry.

You will manage multiple priorities in a fast-paced environment, collaborate with teammates on process improvements, and contribute to projects that enhance service delivery.

Qualifications

• 2+ years of customer service experience preferred.
• Strong written and verbal communication.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and take initiative.
• Strong organizational skills and attention to detail.
• Experience with Salesforce preferred.

Responsibilities

• Respond to and resolve resident escalations promptly.
• Communicate with residents and property managers by email.
• Perform data entry and administrative tasks with accuracy.
• Assist with special projects and process improvements.
• Collaborate with team to support operational goals.

Skills

Customer service

Communication skills

Independent work

Organizational skills

Attention to detail

Salesforce

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Specialist

Get Covered LLC Calabasas, California, United States

About this position

We provide cost-effective coverage with just a few clicks — satisfying residents, property managers, agencies, and distribution partners with a process that is as simple and touchless as possible.

About the role

We are seeking a motivated and detail-oriented Customer Service Specialist to join our team. This role is responsible for handling resident and property manager communications, resolving escalated customer issues, performing data entry tasks, and supporting various operational projects as assigned. The ideal candidate is a self-starter who learns quickly, takes initiative, and thrives in a fast-paced environment. Strong customer service and communication skills are essential, along with the ability to manage multiple priorities while maintaining accuracy and professionalism.

What you'll do

• Respond to and resolve resident escalations in a timely and professional manner
• Communicate effectively with residents and property managers via email
• Complete data entry and administrative tasks with a high level of accuracy
• Assist with one-off projects and special assignments as needed
• Collaborate with team members to support operational goals and process improvements

Qualifications

• Previous customer service experience required (2+ years is preferred)
• Strong written and verbal communication skills
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Ability to work independently and take initiative
• Strong organizational skills and attention to detail
• Experience with Salesforce preferred

Salary Information

40,000 - 50,000 USD per year (Calabasas, CA)