Resident Experience & Escalation Specialist

Get Covered; Calabasas (CA); On-site; USD 48,000 - 56,000; Full time

Job summary

Get Covered LLC in California is seeking a motivated Customer Service Specialist to join our team. You will handle resident and property manager communications, resolve escalated issues, and support various operational projects.

The ideal candidate is a self-starter who learns quickly, takes initiative, and thrives in a fast-paced environment. Strong customer service and communication skills are essential, along with the ability to manage multiple priorities while maintaining accuracy.

Qualifications

• 2+ years of customer service experience preferred.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and take initiative.
• Strong organizational skills and attention to detail.
• Experience with Salesforce preferred.

Responsibilities

• Respond to and resolve resident escalations in a timely and professional manner.
• Communicate effectively with residents and property managers via email.
• Complete data entry and administrative tasks with a high level of accuracy.
• Assist with one-off projects and special assignments as needed.
• Collaborate with team members to support operational goals and process improvements.

Skills

Customer service experience

Written and verbal communication

Independent work and initiative

Organizational skills

Attention to detail

Tools

Microsoft Office

Salesforce

Job description

Get Covered LLC in California is seeking a motivated Customer Service Specialist to join our team. You will handle resident and property manager communications, resolve escalated issues, and support various operational projects.

The ideal candidate is a self-starter who learns quickly, takes initiative, and thrives in a fast-paced environment. Strong customer service and communication skills are essential, along with the ability to manage multiple priorities while maintaining accuracy.