Resident Success & Data Entry Specialist

Get Covered LLC; Calabasas (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

Get Covered LLC in Calabasas, CA is seeking a motivated Customer Service Specialist to handle resident and property manager communications, resolve escalated issues, and support daily operations. This role requires strong written and verbal communication and meticulous data entry.

You will manage multiple priorities in a fast-paced environment, collaborate with teammates on process improvements, and contribute to projects that enhance service delivery.

Qualifications

• 2+ years of customer service experience preferred.
• Strong written and verbal communication.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and take initiative.
• Strong organizational skills and attention to detail.
• Experience with Salesforce preferred.

Responsibilities

• Respond to and resolve resident escalations promptly.
• Communicate with residents and property managers by email.
• Perform data entry and administrative tasks with accuracy.
• Assist with special projects and process improvements.
• Collaborate with team to support operational goals.

Skills

Customer service

Communication skills

Independent work

Organizational skills

Attention to detail

Salesforce

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Get Covered LLC in Calabasas, CA is seeking a motivated Customer Service Specialist to handle resident and property manager communications, resolve escalated issues, and support daily operations. This role requires strong written and verbal communication and meticulous data entry.

You will manage multiple priorities in a fast-paced environment, collaborate with teammates on process improvements, and contribute to projects that enhance service delivery.