Customer Service Representative - San Francisco, CA

Insurance Relief; San Francisco (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Insurance Relief in San Francisco, CA is seeking a Customer Service Representative to be the face of its fast-growing tech-insurance platform. You will handle a high volume of calls, assist clients with accounts and payments, and ensure timely renewals.

The role requires administrative, client-facing experience; MS Office and CRM skills are important. Bilingual Spanish is a plus.

This position offers a Monday–Friday schedule, comprehensive benefits, and opportunities for mentorship and growth.

Qualifications

• Experience in administrative, client-facing, or call center roles.
• Strong communication and problem-solving skills.
• Experience handling inbound and outbound calls.

Responsibilities

• Manage back-to-back inbound and outbound calls.
• Respond to inquiries regarding client accounts and payments.
• Be the face of the company as the first point of contact for urgent client needs.
• Complete daily duties such as ensuring invoices are paid and handling renewals.
• Document all account activity with regularly updated records.

Skills

Call center experience

Customer service

Administrative support

Bilingual Spanish

Tools

CRM systems

Microsoft Office

Job description

Customer Service Representative - San Francisco, CA

Company Overview:

Imagine joining a rapidly growing tech insurance company looking to fundamentally change how the entire insurance industry works; that's the goal!! This insurance agency is in high-growth mode and is blending cutting-edge technology with a stellar client experience! This company is looking to add a Customer Service Representative to be the face of this transformation!! Think Instagram, Facebook, and Snapchat. Those companies reshaped the way society interacts with one another. This company is doing the same thing in the insurance industry! Come join us to change the world!

What’s in it for you?

• Compensation: $23 - $28/hour depending on your experience
• Schedule: Monday - Friday workweek
• Benefits: Full suite of benefits including medical, dental, and vision coverage
• Paid Time Off: Paid time off and paid holidays
• Education & Training: Dedicated mentorship and training program with room for growth!
• Team: Fast-growing and tech-driven team
• Experience: Administrative, client-facing, or call center experience
• Software: Microsoft Office and Customer Relationship Management CRM systems

Bonus Points:

• Industry Knowledge: 1-2+ years of prior insurance experience is highly desirable
• License: Active Property & Casualty License or willing to obtain
• Experience: Customer Service background handling a large volume of inbound and outbound calls
• Language: Bilingual in Spanish is a plus!

The Key Responsibilities:

• Responsible for managing back-to-back inbound and outbound calls.
• Respond to inquiries regarding client accounts, payments, etc.
• Be the face of the company by being the first point of contact for urgent client needs.
• Complete list of daily duties such as ensuring invoices are paid, handling account renewals, etc.
• Documentation on all account activity and an ongoing duties list that is consistently updated.