Resident Experience & Data Support Specialist

GetCovered, Inc.; Calabasas, Northern (CA, KY); Hybrid; USD 40,000 - 50,000; Full time

Job summary

GetCovered, Inc. is seeking a Customer Service Specialist to handle resident and property manager communications, resolve escalated issues, and support operational projects. You will perform data entry with accuracy and collaborate on process improvements in a fast-paced environment.

The ideal candidate has 2+ years in customer service, strong communication skills, and proficiency with Microsoft Office; Salesforce experience is a plus. This is a full-time onsite role in Calabasas, CA.

Qualifications

• Previous customer service experience required (2+ years preferred).
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and take initiative.
• Strong organizational skills and attention to detail.
• Experience with Salesforce preferred.

Responsibilities

• Respond to and resolve resident escalations in a timely and professional manner.
• Communicate effectively with residents and property managers via email.
• Complete data entry and administrative tasks with a high level of accuracy.
• Assist with one-off projects and special assignments as needed.
• Collaborate with team members to support operational goals and process improvements.

Skills

Communication

Independence

Detail orientation

Multi-tasking

Data entry

Organization

Education

Experience in customer service

Tools

Microsoft Office

Salesforce

Job description

GetCovered, Inc. is seeking a Customer Service Specialist to handle resident and property manager communications, resolve escalated issues, and support operational projects. You will perform data entry with accuracy and collaborate on process improvements in a fast-paced environment.

The ideal candidate has 2+ years in customer service, strong communication skills, and proficiency with Microsoft Office; Salesforce experience is a plus. This is a full-time onsite role in Calabasas, CA.