Customer Service Specialist

GetCovered, Inc.; Calabasas, Northern (CA, KY); Hybrid; USD 40,000 - 50,000; Full time

Job summary

GetCovered, Inc. is seeking a Customer Service Specialist to handle resident and property manager communications, resolve escalated issues, and support operational projects. You will perform data entry with accuracy and collaborate on process improvements in a fast-paced environment.

The ideal candidate has 2+ years in customer service, strong communication skills, and proficiency with Microsoft Office; Salesforce experience is a plus. This is a full-time onsite role in Calabasas, CA.

Qualifications

• Previous customer service experience required (2+ years preferred).
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and take initiative.
• Strong organizational skills and attention to detail.
• Experience with Salesforce preferred.

Responsibilities

• Respond to and resolve resident escalations in a timely and professional manner.
• Communicate effectively with residents and property managers via email.
• Complete data entry and administrative tasks with a high level of accuracy.
• Assist with one-off projects and special assignments as needed.
• Collaborate with team members to support operational goals and process improvements.

Skills

Communication

Independence

Detail orientation

Multi-tasking

Data entry

Organization

Education

Experience in customer service

Tools

Microsoft Office

Salesforce

Job description

We provide cost-effective coverage with just a few clicks — satisfying residents, property managers, agencies, and distribution partners with a process that is as simple and touchless as possible.

About the role

We are seeking a motivated and detail-oriented Customer Service Specialist to join our team. This role is responsible for handling resident and property manager communications, resolving escalated customer issues, performing data entry tasks, and supporting various operational projects as assigned.
The ideal candidate is a self-starter who learns quickly, takes initiative, and thrives in a fast-paced environment. Strong customer service and communication skills are essential, along with the ability to manage multiple priorities while maintaining accuracy and professionalism.

What you'll do

• Respond to and resolve resident escalations in a timely and professional manner
• Communicate effectively with residents and property managers via email
• Complete data entry and administrative tasks with a high level of accuracy
• Assist with one-off projects and special assignments as needed
• Collaborate with team members to support operational goals and process improvements

Qualifications

• Previous customer service experience required (2+ years is preferred)
• Strong written and verbal communication skills
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Ability to work independently and take initiative
• Strong organizational skills and attention to detail
• Experience with Salesforce preferred

The pay range for this role is:

40,000 - 50,000 USD per year (Calabasas, CA)