Customer Service & Solutions Specialist

FASTSIGNS Parker/Castle Rock; Glendale (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Performance bonus

Ongoing training opportunities

Job summary

FASTSIGNS Parker/Castle Rock is seeking a Customer Service Representative to join our FASTSIGNS Center. You will be the first point of contact for current and prospective customers, helping with inquiries, estimates, and order details to ensure on-time delivery.

We value outgoing, responsive individuals with 2–3 years of retail or counter sales experience, strong listening and organizational skills, and the ability to build lasting relationships.

Qualifications

• 2–3 years of retail or counter sales experience preferred.
• High school diploma or equivalent required.
• Outgoing, responsive, eager to learn and able to build relationships.
• Great listening and organization skills.
• Ability to sit for long periods and view a computer screen for long periods.
• Ability to work under pressure to produce high-volume, high-quality work.

Responsibilities

• Be the initial contact with current and prospective customers in our FASTSIGNS Center.
• Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders.
• Be involved in daily team meetings and contribute to business and marketing plans.
• Work with customers via email, telephone, in person, and at their place of business.
• Build long-lasting relationships by turning prospects into long-term clients.

Skills

Customer service

Communication

Retail experience

Relationship building

Organization

Education

High school diploma or equivalent

Job description

FASTSIGNS Parker/Castle Rock is seeking a Customer Service Representative to join our FASTSIGNS Center. You will be the first point of contact for current and prospective customers, helping with inquiries, estimates, and order details to ensure on-time delivery.

We value outgoing, responsive individuals with 2–3 years of retail or counter sales experience, strong listening and organizational skills, and the ability to build lasting relationships.