Customer Experience & Solutions Specialist

FASTSIGNS Parker/Castle Rock; South Burlington (VT); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Job summary

FASTSIGNS Parker/Castle Rock is seeking a Customer Service Representative to be the initial contact with customers via email, phone, and in-person. You will build long-lasting relationships, turn prospects into customers, and assist with estimates and work orders.

The ideal candidate is outgoing, responsive, eager to learn, and strong in listening, documentation, and organization. Training and advancement opportunities are available within a dynamic sign industry.

Qualifications

• Outgoing, responsive and eager to learn; able to build relationships.
• Excellent listening, documentation and organizational skills.
• Experience in customer service is beneficial.

Responsibilities

• Be the initial contact with customers via email, telephone, and in-person.
• Build long-lasting relationships by turning prospects into customers and then into long-term clients.
• Prepare estimates, implement work orders and ensure timely delivery of finished orders.
• Participate in daily team meetings and contribute to business and marketing plans.

Skills

People skills

Sales aptitude

Customer service

Communication

Organization

Job description

FASTSIGNS Parker/Castle Rock is seeking a Customer Service Representative to be the initial contact with customers via email, phone, and in-person. You will build long-lasting relationships, turn prospects into customers, and assist with estimates and work orders.

The ideal candidate is outgoing, responsive, eager to learn, and strong in listening, documentation, and organization. Training and advancement opportunities are available within a dynamic sign industry.