Customer Experience & Sales Specialist

FASTSIGNS Parker/Castle Rock; Milwaukee (WI); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Balanced work-life

Casual environment

Holidays

Paid vacation

Hourly pay $20-23

Job summary

FASTSIGNS Parker/Castle Rock is seeking a Customer Service Representative to manage day-to-day relationships with existing and new customers. You will respond to emails and calls, advise on solutions, coordinate with design and production, and ensure orders meet specifications.

The role emphasizes high-energy, strong communication, and ability to multitask across projects while driving customer satisfaction and revenue opportunities.

Qualifications

• Comfortable engaging in sales conversations with customers and prospects.
• Experience working under pressure with multiple tasks and deadlines.
• Strong organizational and team collaboration skills.
• Experience in conflict management and conflict resolution.
• Proficient computer and internet skills including Microsoft Office; Adobe Suite experience a plus.
• Strong verbal and written communication skills.
• Basic math skills.
• At least three years in retail or inside sales or equivalent experience is preferred.
• Bachelor’s degree in marketing, business, or design is preferred.
• Understanding of and experience in the sign industry preferred.

Responsibilities

• Greet and welcome customers in person, via e-mail or phone.
• Listen attentively to customer needs and apply consultative sales techniques.
• Process estimates, document orders, and follow up with clients and coworkers.
• Coordinate with design and production to ensure accurate order processing.
• Perform quality control on finished products.
• Schedule installation, processing shipment, or notify customers of pickup readiness.
• Process customer payments and follow up if delayed.
• Call customers to verify satisfaction and identify revenue opportunities.
• Engage with third party suppliers to source specialty products when needed.

Skills

Sales conversations

Multitasking

Organizational skills

Conflict resolution

Computer skills

Verbal & written communication

Math skills

Retail/Inside sales experience

Driver's license

Education

Bachelor’s degree in marketing, business, or design

Tools

Microsoft Office

Adobe Suite

Job description

FASTSIGNS Parker/Castle Rock is seeking a Customer Service Representative to manage day-to-day relationships with existing and new customers. You will respond to emails and calls, advise on solutions, coordinate with design and production, and ensure orders meet specifications.

The role emphasizes high-energy, strong communication, and ability to multitask across projects while driving customer satisfaction and revenue opportunities.