Customer Service & Scheduling Specialist — Weekend Shifts

Mr. Rooter LLC; Richmond (KY); On-site; USD 13,776 - 16,531; Part time

Job summary

A plumbing service provider in Richmond, Kentucky is seeking a Customer Service Representative to handle calls and schedule service appointments. The ideal candidate is expected to have at least two years of administrative experience, strong communication skills, and the ability to multi-task effectively. This role is crucial in upholding the service philosophy and providing the highest level of customer satisfaction. Weekend hours are required, and competitive hourly compensation is offered.

Qualifications

• Minimum two years admin experience.
• Team player who can work independently.

Responsibilities

• Receive incoming calls in professional and courteous manner.
• Prioritize and coordinate scheduling of services.
• Coordinate delays in schedule with customers and service technicians.
• Use customer development techniques to solicit work.
• Perform follow-up calls to ensure job was performed to customer expectations.

Skills

Strong written and verbal communication skills

Detail-oriented

Strong data entry skills

Self-motivated

Ability to multi-task

Job description

A plumbing service provider in Richmond, Kentucky is seeking a Customer Service Representative to handle calls and schedule service appointments. The ideal candidate is expected to have at least two years of administrative experience, strong communication skills, and the ability to multi-task effectively. This role is crucial in upholding the service philosophy and providing the highest level of customer satisfaction. Weekend hours are required, and competitive hourly compensation is offered.