Customer Service Representative Friday Saturday and Sunday Only

Mr. Rooter LLC; Richmond (KY); On-site; USD 13,776 - 16,531; Part time

Job summary

A local plumbing service provider in Richmond, KY is seeking a Customer Service Representative for Friday to Sunday shifts. This vital role requires handling incoming calls, scheduling services, and ensuring customer satisfaction. Candidates should have at least two years of administrative experience and strong communication skills. The position offers a pay rate of $10.00 to $12.00 per hour, with an emphasis on exemplary customer service and teamwork.

Qualifications

• Minimum two years of administrative experience.
• Must be able to multi-task effectively.
• Strong written and verbal communication skills required.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Prioritize and coordinate the scheduling of services.
• Perform follow-up calls to ensure job was completed to customer expectations.

Skills

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

Team player who can work independently

Ability to multitask

Job description

Customer Service Representative Friday Saturday and Sunday Only Richmond, KY

Future Opening: Customer Service Representative Friday Saturday and Sunday Only

At Mr. Rooter, we love what we do, and we believe in it. It’s not just plumbing to us, but a philosophy applied to every area of our lives. It’s just the plumbing that’s made us famous.

As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities:

• Receive incoming calls in professional and courteous manner
• Prioritize and coordinate the scheduling of services
• Coordinate delays in schedule with customers and service technicians
• Use customer development techniques to solicit work through phone, email, mail and personal customer contacts
• Perform other duties as needed which may include cross-training in related positions
• Perform follow up calls to insure job was performed to customers expectations.

Job Requirements:

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Team player who can work independently
• Must be able to Multi-task

Benefits: Benefits package varies by location

Hours are Friday 8am to 7 pm, Saturday 8am to 7pm and Sunday 8am to 5pm.

We are actively interviewing for this position - Apply today and our hiring manager will follow up! walk ins welcome apply in person at 234. N Keeneland Drive Richmond Ky

Compensation: $10.00 to 12.00 Per hour

Plumbing isn’t just about leaks, pipes, and gaskets. It’s about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can’t serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it’s part of everything Mr. Rooter Plumbing does.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

Apply with Indeed

(if you already have a resume on Indeed)

Or apply here.

First Name *

Last Name *

Email *

Phone *

Yes, Text Me!

I consent to receiving text messages about this hiring process and, if hired, future job related information from Mr. Rooter of Richmond.

Are you legally authorized to work in this country? *

How many years of Customer Service experience do you have? *

Referral code from a current employee If no code provided, add their name instead.