Customer Service & Scheduling Specialist

Mr. Rooter; Waynesboro (MS); On-site; USD 30,000 - 40,000; Full time

Job summary

A local plumbing service company in Waynesboro is seeking a Customer Service Representative to provide outstanding customer care. This role involves managing incoming calls, scheduling services, and ensuring customer satisfaction. Ideal candidates should be self-motivated, detail-oriented, and possess strong communication skills. A minimum of two years of admin experience is required. Join a team that values service, integrity, and a positive work environment. Benefits vary by location.

Qualifications

• Minimum two years admin experience.
• Comfortable in a call center environment.
• Willingness to work weekend shifts.

Responsibilities

• Receive incoming calls in a professional manner.
• Schedule services efficiently.
• Coordinate with customers and technicians.

Skills

Strong written and verbal communication skills

Detail-oriented

Data entry skills

Team player

Job description

Future Opening: Customer Service Representative

In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter® Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers’ homes. At Mr. Rooter, we love what we do, and we believe in it. It’s not just plumbing to us, but a philosophy applied to every area of our lives. It’s just the plumbing that’s made us famous.

As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities:

• Receive incoming calls in professional and courteous manner
• Prioritize and coordinate the scheduling of services
• Coordinate delays in schedule with customers and service technicians
• Use customer development techniques to solicit work through phone, email, mail and personal customer contacts
• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Team player who can work independently

Benefits: Benefits package varies by location

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

Plumbing isn’t just about leaks, pipes, and gaskets. It’s about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can’t serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it’s part of everything Mr. Rooter Plumbing does.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

Are you legally authorized to work in this country? *

How many years of Customer Service experience do you have? *

Do you have experience in the plumbing or home services industry?

How many employers have you had in the past 5 years? *

Are you at least 25 years old? *

Are you willing to work weekend shifts? *

How many years of call center experience do you have? *

Do you have any friends or relatives that work at our company? *

Do you hold a valid driver’s license? *

This job will require sitting and talking on the phone for long periods of time. Are you comfortable with this environment? *

What was your college GPA? *

Referral code from a current employee If no code provided, add their name instead.