Customer Service Champion — Scheduling & Solutions

Mr. Rooter of Williamsburg; Williamsburg (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Dental insurance

Health insurance

Training & development

Benefits package varies by location

Job summary

Mr. Rooter of Williamsburg is seeking a Customer Service Representative to uphold our service philosophy by providing exceptional customer service. You will handle incoming calls and schedule services to meet customer needs while demonstrating respect and courtesy.

The ideal candidate should be self-motivated and able to manage multiple situations effectively. With at least two years of admin experience, strong communication skills, and a positive attitude, you'll play a crucial role in our team. Various benefits include health and dental insurance, along with performance bonuses.

Qualifications

• Minimum two years admin experience.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Positive Attitude.
• Team player who can work independently.

Responsibilities

• Receive incoming calls in professional and courteous manner.
• Prioritize and coordinate the scheduling of services.
• Coordinate delays in schedule with customers and service technicians.
• Use customer development techniques to solicit work through phone, email, mail and personal customer contacts.
• Perform other duties as needed which may include cross-training in related positions.

Skills

Written communication skills

Verbal communication skills

Detail-oriented

Team player

Job description

Mr. Rooter of Williamsburg is seeking a Customer Service Representative to uphold our service philosophy by providing exceptional customer service. You will handle incoming calls and schedule services to meet customer needs while demonstrating respect and courtesy.

The ideal candidate should be self-motivated and able to manage multiple situations effectively. With at least two years of admin experience, strong communication skills, and a positive attitude, you'll play a crucial role in our team. Various benefits include health and dental insurance, along with performance bonuses.