Appointment Scheduler & Customer Experience Pro

Bath Planet; Creve Coeur (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance-based bonuses

Paid training

Opportunities for advancement

Supportive team environment

Job summary

Perfect Choice Home Solutions in Creve Coeur, IL is seeking a reliable Appointment Scheduler / Customer Service Representative to manage calls and schedule free in-home consultations. You will be the first point of contact, gather information, and maintain accurate scheduling records.

The role emphasizes strong communication, CRM proficiency, and a professional demeanor to maintain a positive customer experience and meet scheduling targets.

Qualifications

• Previous call center, customer service, or appointment setting experience preferred.
• Strong communication and phone skills.
• Comfortable handling objections and keeping conversations on track.
• Basic computer skills and ability to learn CRM systems.
• Self-motivated, dependable, and goal-oriented.
• Positive attitude and professional demeanor.

Responsibilities

• Make outbound and receive inbound calls to schedule appointments.
• Speak with homeowners to gather basic information and set qualified appointments.
• Clearly explain the purpose of our free in-home consultation.
• Maintain accurate records of calls and appointments in our system.
• Follow provided scripts while maintaining a natural, conversational tone.
• Confirm, reschedule, and manage appointment calendars.
• Meet daily/weekly call and scheduling targets.

Skills

Call center experience

Customer service

Appointment setting

Strong communication

CRM systems

Tools

CRM systems

Job description

Perfect Choice Home Solutions in Creve Coeur, IL is seeking a reliable Appointment Scheduler / Customer Service Representative to manage calls and schedule free in-home consultations. You will be the first point of contact, gather information, and maintain accurate scheduling records.

The role emphasizes strong communication, CRM proficiency, and a professional demeanor to maintain a positive customer experience and meet scheduling targets.