Customer Service & Scheduling Specialist – Home Services

careers-precisiontoday; Oak Brook (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Life, AD&D and long-term disability

401(k) with employer match

Paid time off

Paid parental leave

Ongoing training opportunities

Job summary

Precision Today in Oak Brook, IL is hiring a Customer Service Representative to join our office team. You will handle inbound calls, schedule service appointments, coordinate technician dispatching, and maintain accurate customer records to ensure a smooth, positive experience for homeowners.

Preferred candidates have 2+ years in customer service or a call center, strong written and verbal communication, and comfort with scheduling software.

Qualifications

• 2+ years in customer service, call center, dispatching, or admin experience.
• Excellent written and verbal communication.
• Ability to multitask in a fast-paced environment.
• Proficient with computers and MS Office.
• Experience with scheduling software is a plus.

Responsibilities

• Answer inbound calls and provide exceptional customer service.
• Schedule service appointments and coordinate dispatching.
• Respond to inquiries about services and accounts.
• Maintain accurate customer records in company software.
• Confirm appointments and communicate scheduling updates.
• Support office operations and documentation.

Skills

Customer service

Call center experience

Multi-tasking

Communication skills

CRM software

Tools

ServiceTitan

Nexstar

Scheduling software

CRM systems

Job description

Precision Today in Oak Brook, IL is hiring a Customer Service Representative to join our office team. You will handle inbound calls, schedule service appointments, coordinate technician dispatching, and maintain accurate customer records to ensure a smooth, positive experience for homeowners.

Preferred candidates have 2+ years in customer service or a call center, strong written and verbal communication, and comfort with scheduling software.