Customer Service Representative

careers-precisiontoday; Oak Brook (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Life, AD&D and long-term disability

401(k) with employer match

Paid time off

Paid parental leave

Ongoing training opportunities

Job summary

Precision Today in Oak Brook, IL is hiring a Customer Service Representative to join our office team. You will handle inbound calls, schedule service appointments, coordinate technician dispatching, and maintain accurate customer records to ensure a smooth, positive experience for homeowners.

Preferred candidates have 2+ years in customer service or a call center, strong written and verbal communication, and comfort with scheduling software.

Qualifications

• 2+ years in customer service, call center, dispatching, or admin experience.
• Excellent written and verbal communication.
• Ability to multitask in a fast-paced environment.
• Proficient with computers and MS Office.
• Experience with scheduling software is a plus.

Responsibilities

• Answer inbound calls and provide exceptional customer service.
• Schedule service appointments and coordinate dispatching.
• Respond to inquiries about services and accounts.
• Maintain accurate customer records in company software.
• Confirm appointments and communicate scheduling updates.
• Support office operations and documentation.

Skills

Customer service

Call center experience

Multi-tasking

Communication skills

CRM software

Tools

ServiceTitan

Nexstar

Scheduling software

CRM systems

Job description

Overview

Now Hiring – Customer Service Representative

Precision Today is a trusted home service provider serving Franklin Park homeowners with dependable plumbing, HVAC, sewer, drains and electrical solutions. Our team is committed to delivering efficient, high-quality service that keeps home systems running smoothly and customers comfortable year-round.

We are seeking a motivated and customer-focusedCustomer Service Representative to join our office team in Oakbrook, Illinois. This role is ideal for a professional who thrives in a fast-paced environment, enjoys helping customers, and takes pride in delivering exceptional service. The ideal candidate is an effective communicator, highly organized, and committed to creating a positive experience for every customer through scheduling, communication, and support.

What You Will Do:

• Answer incoming customer calls and provide exceptional customer service
• Schedule service appointments and coordinate technician dispatching
• Respond to customer inquiries regarding services, appointments, and account information
• Maintain accurate customer records and update information within company software systems
• Confirm appointments and communicate scheduling updates with customers
• Assist customers with service requests, concerns, and follow-up communications
• Work closely with technicians, dispatchers, and management to ensure a seamless customer experience
• Handle a high volume of inbound and outbound calls professionally and efficiently
• Process customer information, service agreements, and other administrative documentation
• Resolve customer concerns with professionalism and a solution-oriented approach
• Support office operations and administrative tasks as needed
• Maintain a positive, professional attitude while representing the company

What You Will Bring:

• 2+ years of customer service, call center, dispatching, or administrative experience preferred
• Strong verbal and written communication skills
• Excellent customer service and problem-solving abilities
• Ability to multitask and remain organized in a fast-paced environment
• Strong attention to detail and accuracy when handling customer information
• Proficiency with computers, Microsoft Office, and CRM or scheduling software
• Ability to work independently and collaboratively as part of a team
• Professional appearance and positive, can-do attitude
• Experience with ServiceTitan, Nexstar, or similar home service software is a plus
• Successfully complete our screening process, including assessments, interviews, background checks, and drug screening

Benefits:

Health Coverage:

• Employer-paid medical, dental, and vision plan options

Insurance:

• Life, AD&D, and long-term disability included; optional short-term and gap coverage

Savings Accounts:

• FSA and HSA contribution options

Retirement:

• 401(k) available upon hire with employer match; Traditional and Roth options

Time Off & Perks:

• Paid time off and holidays
• Paid parental leave

Growth and Training Opportunities:

• Ongoing training and development

Precision Today is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Posted Min Pay Rate

USD $45,000.00/Yr.

Posted Max Pay Rate

USD $55,000.00/Yr.