Customer Service & Scheduling Specialist — Growth

Mills Auto Group; Baxter (MN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Plan

Health Savings Account

Cafeteria Plan

Life Insurance

Employer sponsored 401(k) & Profit Sh.

Paid Time Off

Paid Holidays

Job summary

Mills Auto Group is seeking a friendly Customer Service Representative in Minnesota to be the first point of contact for customers. You will help schedule service appointments and guide clients from the initial call through their visit, ensuring a smooth, positive experience.

The role focuses on clear communication, accurate record-keeping, and professional handling of changes or cancellations, with an emphasis on customer satisfaction and reliability.

Qualifications

• Excellent communication skills and a genuine desire to help people.
• Strong organizational abilities and attention to detail.
• Comfortable using scheduling software and learning new systems.
• Ability to remain calm and professional during busy periods.

Responsibilities

• Answer incoming calls and respond to inquiries about our services.
• Schedule, confirm, and manage service appointments efficiently.
• Maintain accurate records in our scheduling system.
• Provide clear information about services, timing, and what customers can expect.
• Handle appointment changes and cancellations professionally.
• Follow up with customers as needed to ensure satisfaction.

Skills

Communication

Organization

Customer service

Calm under pressure

Reliability

Tools

Scheduling software

Job description

Mills Auto Group is seeking a friendly Customer Service Representative in Minnesota to be the first point of contact for customers. You will help schedule service appointments and guide clients from the initial call through their visit, ensuring a smooth, positive experience.

The role focuses on clear communication, accurate record-keeping, and professional handling of changes or cancellations, with an emphasis on customer satisfaction and reliability.