Automotive Service Manager - Customer Delight & Profit

Mills Auto Group; Baxter (MN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Plan

Health Savings Account

Cafeteria Plan

Life Insurance

Employer sponsored 401(k) & potential

Paid Time Off

Designated Paid Holidays

Job summary

Mills Auto Group in Baxter, MN is seeking an experienced Service Manager to lead the service department, optimize daily operations, and drive profitability while ensuring guest satisfaction.

You will coach technicians, monitor KPIs, maintain warranty compliance, and collaborate with the sales team to improve overall dealership performance. This role offers a commission-based incentive plan and a strong benefits package.

Qualifications

• 3+ years of experience in an automotive dealership service department.
• Strong leadership and team development skills.
• Proven track record of driving service department performance and profitability.
• Excellent communication and Guest service skills.
• Familiarity with dealership management systems (CDK, etc.).
• OEM experience preferred.

Responsibilities

• Manage all aspects of the service department, including workflow, scheduling, and productivity.
• Lead, coach, and develop service technicians and support Team.
• Monitor and improve key performance metrics (labor sales, effective labor rate, hours per RO, guest satisfaction scores, etc.).
• Ensure exceptional Guest experiences and handle escalated Guest concerns.
• Maintain compliance with manufacturer standards and warranty requirements.
• Control expenses, manage departmental budget, and drive profitability.
• Work closely with sales departments to maximize overall dealership performance.
• Maintain a safe, organized, and efficient shop environment.

Skills

Leadership

Team development

Guest service

Communication

Dealership systems

OEM experience

Tools

CDK

Job description

Mills Auto Group in Baxter, MN is seeking an experienced Service Manager to lead the service department, optimize daily operations, and drive profitability while ensuring guest satisfaction.

You will coach technicians, monitor KPIs, maintain warranty compliance, and collaborate with the sales team to improve overall dealership performance. This role offers a commission-based incentive plan and a strong benefits package.