Customer Service Representative - Appointment Coordinator

Mills Auto Group; Baxter (MN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Plan

Health Savings Account

Cafeteria Plan

Life Insurance

Employer sponsored 401(k) & Profit Sh.

Paid Time Off

Paid Holidays

Job summary

Mills Auto Group is seeking a friendly Customer Service Representative in Minnesota to be the first point of contact for customers. You will help schedule service appointments and guide clients from the initial call through their visit, ensuring a smooth, positive experience.

The role focuses on clear communication, accurate record-keeping, and professional handling of changes or cancellations, with an emphasis on customer satisfaction and reliability.

Qualifications

• Excellent communication skills and a genuine desire to help people.
• Strong organizational abilities and attention to detail.
• Comfortable using scheduling software and learning new systems.
• Ability to remain calm and professional during busy periods.

Responsibilities

• Answer incoming calls and respond to inquiries about our services.
• Schedule, confirm, and manage service appointments efficiently.
• Maintain accurate records in our scheduling system.
• Provide clear information about services, timing, and what customers can expect.
• Handle appointment changes and cancellations professionally.
• Follow up with customers as needed to ensure satisfaction.

Skills

Communication

Organization

Customer service

Calm under pressure

Reliability

Tools

Scheduling software

Job description

Description

We're seeking a friendly and organized Customer Service Representative to join our team. In this role, you'll be the first point of contact for our customers, helping them schedule service appointments and ensuring a smooth experience from their initial call through to their visit.

Primary Responsibilities:

• Answer incoming calls and respond to inquiries about our services
• Schedule, confirm, and manage service appointments efficiently
• Maintain accurate records in our scheduling system
• Provide clear information about services, timing, and what customers can expect
• Handle appointment changes and cancellations professionally
• Follow up with customers as needed to ensure satisfaction

What We're Looking For:

• Excellent communication skills and a genuine desire to help people
• Strong organizational abilities and attention to detail
• Comfortable using scheduling software and learning new systems
• Ability to remain calm and professional during busy periods
• Reliable and punctual with a positive attitude

The starting hourly pay rate range for this position is $16.00 – $18.00+ and will be evaluated based upon relevant skills, training, experience, education and other job-related factors permitted by law.

We offer YOU:

• Opportunity for growth and advancement within our Company!
• Leader in our industry for overall Employment Package!
• Medical Insurance
• Dental Insurance
• Vision Plan
• Health Savings Account
• Cafeteria Plan
• Life Insurance
• Employer sponsored 401(k) & potential Profit Sharing
• Paid Time Off
• Designated Paid Holidays

The Health, Wellness, and Safety of our Team Members is a Top Priority for our Company!

Mills - A Trusted Tradition Since 1922!