Guest‑Focused Automotive Service Advisor

Mills Auto Group; Baxter (MN); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Plan

Health Savings Account

Cafeteria Plan

Life Insurance

401(k) & Profit Sharing

Paid Time Off

Paid Holidays

Job summary

Mills Auto Group is seeking a proactive Service Advisor in Baxter, MN to be the main contact between Guests and our Service Department. You will greet Guests, assess vehicle issues, explain repairs and costs, and coordinate with technicians to ensure timely service delivery.

The role emphasizes guest service, problem-solving, and clear communication. Automotive knowledge is a plus, with strong training opportunities available for growth.

Qualifications

• Experience in automotive service is a plus but not required.
• Strong communication and guest service skills.
• Ability to explain repairs and provide quotes.

Responsibilities

• Positively greet Guests, listen to Guest concerns, and explain service options.
• Diagnose vehicle issues based upon Guest descriptions and vehicle inspections.
• Turn Guest requests into actionable work orders for our technicians.
• Provide accurate quotes/estimates for repairs.
• Effectively manage Guest appointments and coordinate with technicians.
• Keeping Guests informed about the status of repairs and changes.
• Addressing and resolving Guest complaints.
• Maintain positive Guest relationships to encourage repeat business.
• Sell additional services and products when recommended.
• Maintain accurate Guest records and service history.

Skills

Guest service

Communication

Problem solving

Sales

Job description

Mills Auto Group is seeking a proactive Service Advisor in Baxter, MN to be the main contact between Guests and our Service Department. You will greet Guests, assess vehicle issues, explain repairs and costs, and coordinate with technicians to ensure timely service delivery.

The role emphasizes guest service, problem-solving, and clear communication. Automotive knowledge is a plus, with strong training opportunities available for growth.