Customer Service & Scheduling Specialist

LeafFilter Gutter Protection; Hudson (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive medical benefits

Retirement plan with company match

Paid parental leave

Paid time off

Employee discount marketplace

Employee resource groups

Job summary

Leaf Home is seeking a Service Administrator to handle customer calls and inquiries, schedule local technician visits, and review service tickets for quality assurance. You will be the liaison for installation and service teams within the region, ensuring a responsive and professional experience for internal and external customers.

The role requires a detail-oriented, proactive individual with strong communication and organizational skills, comfortable in a fast-paced environment and supporting

Qualifications

• Experience in customer service and office administration.
• Excellent verbal and written communication skills.
• Ability to juggle multiple tasks and stakeholders in a fast-paced environment.

Responsibilities

• Provide excellent customer service during inbound/outbound calls and inquiries.
• Schedule service appointments with local technicians and update records.
• Review service tickets for quality assurance and regional consistency.
• Serve as liaison for Leaf Home installation and service teams in the local office.

Skills

Communication

Multitasking

Active listening

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Leaf Home is seeking a Service Administrator to handle customer calls and inquiries, schedule local technician visits, and review service tickets for quality assurance. You will be the liaison for installation and service teams within the region, ensuring a responsive and professional experience for internal and external customers.

The role requires a detail-oriented, proactive individual with strong communication and organizational skills, comfortable in a fast-paced environment and supporting