Customer Service Representative

Leaf Home; Hudson (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Fully paid Medical, Dental, and Vision benefits after 90 days

401k Savings Plan

Paid Time Off

Employee assistance program

Job summary

Leaf Home in Hudson, Ohio is seeking a Service Administrator to manage customer calls and service schedules. The ideal candidate will provide excellent customer service, coordinate with local techs, and ensure quality assurance on service tickets.

This role requires strong communication and organizational skills, along with a high school diploma and experience in customer service. Benefits include a competitive compensation package and comprehensive health insurance after 90 days.

Qualifications

• At least 1 year of Customer Service Experience.
• Ability to thrive in a fast-paced, high-energy environment.
• Proficiency in computer and keyboard skills.

Responsibilities

• Handle customer inbound and outbound calls.
• Schedule service customers with local technicians.
• Review service tickets for quality assurance.

Skills

Customer service experience

Communication skills

Detail-oriented

Time-management skills

Ability to work in a team

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Position Summary

This position handles customer inbound and outbound calls, primarily with client’s post‑sale, but also general company questions for internal and external customers. This individual will also schedule customer service calls and other customer service activities as needed. This position is required to review completed service tickets from the field for quality assurance. As a Service Administrator, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Essential Duties and Responsibilities

• Provides excellent customer service during all inbound and outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers and senior leaders.
• Schedule service customers with local technicians, as needed.
• Review completed service tickets for quality assurance in region.
• Act as a liaison and corporate contact for Leaf Home installation and service teams at the local office in your region.
• Be enthusiastic, adaptable, and patient as well as highly detail-oriented and data‑efficient.
• Be flexible to perform any task deemed necessary to support department and/or company‑wide initiatives.
• Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications

• High School Diploma or equivalent.
• At least 1 year of Customer Service Experience.
• At least 1 year previous office or administrative experience.
• Computer and keyboard proficient, job duties performed are essentially paperless.
• Ability to juggle various work activities and shift attention from one task to another to meet the demands of different stakeholders without “dropping the ball”.
• Ability to thrive in a fast‑paced, high‑energy, team‑oriented environment.
• Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
• Detail‑oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.
• Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.
• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
• Ability to provide timely and empathetic help through in‑person, phone, email, and social media avenues that keeps the co‑worker or customer’s needs at the forefront of every interaction.
• Ability to communicate effectively, to recognize, understand, and manage one’s own emotions as well as others, and foster positive working relationships across all levels of the organization.
• Holding oneself responsible and being self‑driven in accomplishing business goals, adhering to policies and being responsible for one’s own actions, performance, and decisions.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications

• Ability to type at least 50 words per minute (wpm).
• Highly organized, with strong time‑management skills and the ability to be resourceful when necessary.

Travel Requirements

• No travel required.

Overtime/Additional Hours Requirements

• No overtime required.

Physical Requirements

• Normal office environment.
• Indoor work in climate‑controlled environment.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Leaf Home Offers

• Industry‑leading compensation package.
• Fully paid Medical, Dental, and Vision benefits after 90 days.
• 401k Savings Plan.
• Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs.
• Childcare benefits to support families.
• Endless opportunity for growth and advancement. Just ask our current employees!

Other Perks You Need To Know About

• Employee assistance program – get 24/7 support in areas including legal, financial planning, and counseling.
• Employee discount marketplace – enjoy discounts on thousands of products, from cars to local attractions.
• Gym membership compensation – your insurance will help cover the cost of your gym membership.
• Groups like Vet Connect & the Women’s Committee to help you get involved and to provide resources for your success.

Diversity and Inclusion Statement

Leaf Home Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).