Customer Service Supervisor — Lead a High-Impact Team

Leaf Home; Hudson (OH); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Industry-best compensation packages

Fully paid health, dental, and vision

401k with company match

Paid time off including parental leave

Career development programs

On-demand lunch program

Childcare assistance

Free gym membership

Employee assistance programs

Employee discount marketplace

Employee Resource Groups

Job summary

Leaf Home is seeking a Customer Service Supervisor to lead and develop a team of Customer Service Coordinators, delivering exceptional customer experiences. You will oversee daily operations, monitor performance metrics, coach team members, and partner with cross-functional teams to improve processes and customer outcomes.

The role focuses on driving engagement, adherence to policies and service standards, and fostering a positive, customer-focused culture across Leaf Home’s US operations.

Qualifications

• High school diploma or equivalent is required.
• 3+ years in service administration, call center ops, or related roles; supervisory experience preferred.
• Strong organizational and multitasking abilities with a proven ability to manage team workflows.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to coach, motivate, and hold team members accountable.
• Proficiency using Microsoft Office Suite.
• Must be legally authorized to work in the country of employment without sponsorship.

Responsibilities

• Lead and supervise daily operations of a team of Customer Service Representatives, ensuring service, productivity, quality, and attendance expectations are met.
• Monitor workforce performance and operational metrics; take action to reach department goals.
• Coach and provide regular feedback, conduct evaluations and improvement plans when necessary.
• Drive performance and accountability with clear expectations and recognition.
• Serve as primary escalation point for complex customer issues and resolve them professionally.
• Collaborate with Training, QA, Workforce Management and Operations to implement initiatives.

Skills

Coaching

Team leadership

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Leaf Home is seeking a Customer Service Supervisor to lead and develop a team of Customer Service Coordinators, delivering exceptional customer experiences. You will oversee daily operations, monitor performance metrics, coach team members, and partner with cross-functional teams to improve processes and customer outcomes.

The role focuses on driving engagement, adherence to policies and service standards, and fostering a positive, customer-focused culture across Leaf Home’s US operations.