Customer Success & Support Advocate | Growth‑Oriented

Leaf Home, LLC.; Hudson (OH); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Medical benefits after 60 days

Retirement savings plan with company 2

Paid parental leave and generous PTO

Employee discount program

Employee assistance program

Job summary

Leaf Home, LLC. is seeking a Service Administrator in Hudson, OH to handle inbound and outbound customer calls, post-sale inquiries, and scheduling with local technicians.

The role includes reviewing field service tickets for quality assurance and maintaining professional communication with internal and external customers. A minimum of one year in customer service and office experience is required.

Qualifications

• High School Diploma or equivalent.
• At least (1) year of Customer Service Experience
• At least (1) year previous office or administrative experience
• Computer and keyboard proficient, paperless duties
• Ability to juggle multiple tasks to meet stakeholders' needs
• thrive in a fast-paced team environment with a proactive attitude
• Excellent verbal and written communication skills for internal and external parties
• Ability to analyze ideas, find inconsistencies, and solve problems
• Provide timely and empathetic help through in-person, phone, email and social media channels
• Strong emotional intelligence and relationship-building across the organization
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
• Must be legally authorized to work without sponsorship for employment visa status

Responsibilities

• Provides excellent customer service during all inbound and outbound phone calls while maintaining relationships with customers and peers.
• Schedule service customers with local technicians, as needed.
• Review completed service tickets for quality assurance in region.
• Act as a liaison for Leaf Home installation and service teams at the local office.
• Be enthusiastic, adaptable, and patient with attention to detail.
• Perform other duties as assigned by supervisor.

Skills

Customer Service

Office Administration

Communication

Active Listening

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Leaf Home, LLC. is seeking a Service Administrator in Hudson, OH to handle inbound and outbound customer calls, post-sale inquiries, and scheduling with local technicians.

The role includes reviewing field service tickets for quality assurance and maintaining professional communication with internal and external customers. A minimum of one year in customer service and office experience is required.