Customer Service Rep

Shield Arms; Bigfork (MT); On-site; USD 32,000 - 48,000; Full time

Job summary

Shield Arms is seeking a Customer Service Representative to deliver outstanding support. You will respond to inquiries, assist with product questions, and help customers with troubleshooting while upholding our standards of professionalism.

You will communicate across written, phone, and in-person channels, document interactions, and collaborate with teammates to resolve issues quickly.

Qualifications

• 1-2 years in customer service preferred.
• Ability to learn and utilize new software.
• Communicate professionally and effectively in all forms (written, phone, face-to-face).

Responsibilities

• Provide accurate and timely replies to customer inquiries and problems.
• Excellent customer service through written, phone, and face-to-face communication.
• Assist customers with questions, product selection, troubleshooting, and problems.
• Keep the standard of high efficiency and quality within department.
• Follow company policies and procedures (returns, warranties, etc.).
• Maintain a high level of professionalism and work to establish a positive rapport with every customer.
• Document customer interactions.
• Answer phones and communicate with customers through our ticketing system.
• Gain knowledge of our products and their uses in order to assist customers.
• Communicate effectively with your team and other departments within the company.
• Escalate customer communication to management as needed.

Skills

Customer service

Communication

Problem solving

Teamwork

Self-motivated

Learning software

Tools

CRM software

Ticketing system

Job description

POSITION SUMMARY

As a Customer Service Representative you play a huge role in our customers’ experience with Shield Arms through excellent customer service, outstanding communication, and knowledge of our products and processes. Pride in a job well done, clearly explain our products and policies to customers, and enjoying problem solving are all vital to succeeding in this role.

PRIMARY RESPONSIBILITIES

• Provide accurate and timely replies to customer inquiries and problems.
• Excellent customer service through written, phone, and face-to-face communication.
• Assist customers with questions, product selection, troubleshooting, and problems.
• Keep the standard of high efficiency and quality within department.
• Follow company policies and procedures (returns, warranties, etc.).
• Maintain a high level of professionalism and work to establish a positive rapport with every customer.
• Document customer interactions.
• Answer phones and communicate with customers through our ticketing system.
• Gain knowledge of our products and their uses in order to assist customers.
• Communicate effectively with your team and other departments within the company.
• Escalate customer communication to management as needed.

QUALIFICATIONS

• 1-2 years in customer service preferred.
• Ability to learn and utilize new software.
• Communicate professionally and effectively in all forms (written, phone, face-to-face).
• Learn and represent company culture.
• Ability to work as a team and be self-motivated.
• 1-2 years in customer service preferred.
• Ability to learn and utilize new software.
• Exceptional customer service skills.
• Communicate professionally and effectively in all forms (written, phone, face-to-face).
• Learn and represent company culture.
• Ability to work as a team and be self-motivated.

WORK HOURS

Monday-Thursday (8am-5pm)
Friday (8am-2:30pm)

Attachments (1)

Updated 9.2026 - Customer Service Representative.pdf