Customer Service & Pest Scheduling Specialist — Weekly Pay

EcoShield Pest; Houston (TX); Presencial; USD 16 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Weekly pay

Paid sick and vacation time

10 company-paid holidays

Medical, dental, and vision benefits

401(k) with match

Employee Assistance Program (EAP)

Discounted pest control services

Resumo da oferta

EcoShield Pest Solutions in Houston is seeking a Customer Service Representative to be the primary contact for customers, handling inquiries, scheduling, and coordinating cross-team communication.

You will manage appointments, coordinate 4-point home inspections with Branch Sales Professionals, and maintain precise records for timely follow-up.

We offer weekly pay, benefits, a 401(k) match, and base pay starting at $14.00 per hour with opportunities for growth.

Qualificações

• 6+ months of customer service experience and/or conflict resolution, including phone, email, and SMS communication.
• Strong communication skills to interact with clients and provide customer service.
• High School Diploma or GED, preferred.

Responsabilidades

• Deliver proactive customer service through phone, email, and messaging platforms, responding to customer inquiries and resolving issues in a timely manner.
• Schedule new and recurring pest control services and coordinate 4-point home inspections with Branch Sales Professionals for existing customers.
• Maintain accurate records by logging and managing customers, technician, and management communications within internal systems, ensuring timely follow-up and documentation.
• Monitor customer appointment schedules and proactively support appointment adherence and service completion.

Conhecimentos

Customer service experience

Communication skills

Conflict resolution

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

EcoShield Pest Solutions in Houston is seeking a Customer Service Representative to be the primary contact for customers, handling inquiries, scheduling, and coordinating cross-team communication.

You will manage appointments, coordinate 4-point home inspections with Branch Sales Professionals, and maintain precise records for timely follow-up.

We offer weekly pay, benefits, a 401(k) match, and base pay starting at $14.00 per hour with opportunities for growth.