Customer Service Scheduler & Dispatch Coordinator

Barlowpump; Naugatuck (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid vacation

Personal days

Medical insurance

Life insurance

401(k)

401(k) matching

Commission plan

Uniforms

Paid time off

Job summary

Barlowpump is seeking a Customer Service Scheduler to join our team at the Corporate Office in Naugatuck, CT. This full-time role handles phone inquiries, schedules service calls, dispatches technicians, and supports daily administrative tasks to keep operations running smoothly.

Ideal candidates are organized, dependable, and proficient with Excel, Word, and Publisher, with strong customer communication skills and attention to detail.

Qualifications

• Motivated and dependable.
• Organized and detail oriented.
• Strong computer skills in Excel, Word, and Publisher.
• Ability to answer phones and communicate clearly with customers.
• Ability to schedule service calls and assist with customer coordination.
• Ability to dispatch employees and help coordinate schedules.
• Ability to perform administrative office tasks accurately and efficiently.

Responsibilities

• Answer incoming phone calls and assist customers in a professional manner.
• Schedule service calls and coordinate customer appointments.
• Dispatch employees and coordinate daily service schedules.
• Perform general administrative office tasks.
• Assist with customer communication, scheduling, and follow‑up.
• Maintain accurate records and organize office information.
• Use computer programs such as Excel, Word, and Publisher for daily office work.
• Support team members with clerical tasks as needed.
• Help maintain a friendly, organized, and efficient office environment.

Skills

Highly motivated

Organized

Detail oriented

Customer communication

Tools

Excel

Word

Publisher

Job description

Barlowpump is seeking a Customer Service Scheduler to join our team at the Corporate Office in Naugatuck, CT. This full-time role handles phone inquiries, schedules service calls, dispatches technicians, and supports daily administrative tasks to keep operations running smoothly.

Ideal candidates are organized, dependable, and proficient with Excel, Word, and Publisher, with strong customer communication skills and attention to detail.