Service Dispatch Lead: Optimize Tech Schedules

Donnelly's Plumbing, Cooling & Heating; Harmonville (PA); Sur place; USD 34 000 - 41 000; Plein temps

Résumé du poste

Donnelly’s Plumbing, Cooling & Heating in Harmonville, PA is seeking a Dispatcher to coordinate daily service, installation, and maintenance operations. You will schedule and dispatch jobs, communicate with customers and technicians, and help sustain a high level of service quality.

The ideal candidate has at least 1 year in dispatching or customer service in the trades, proficiency with CRM software and MS Office, and strong written and verbal communication.

Qualifications

• Minimum of 1 year in dispatching, scheduling, or customer service (HVAC, plumbing, or electrical industry preferred).
• Proficient with dispatching or CRM software, Microsoft Office Suite, and multi-line phone systems.
• Understanding of service operations, technician workflow, and customer communication best practices.
• Excellent verbal and written communication skills; able to manage information flow clearly and efficiently.
• Must be able to work standard business hours with occasional flexibility for scheduling needs.

Responsabilités

• Efficiently managing and filling technician schedules to ensure all service calls are completed on time.
• Matching technician skillsets to the right jobs to improve first-time completion rates.
• Maintaining accurate and up-to-date records in company software for every customer interaction.
• Supporting the Service Manager in achieving departmental KPIs for performance, communication, and customer satisfaction.

Connaissances

Dispatching

Scheduling

Customer Service

Outils

CRM software

Microsoft Office

Multi-line phone systems

Description du poste

Donnelly’s Plumbing, Cooling & Heating in Harmonville, PA is seeking a Dispatcher to coordinate daily service, installation, and maintenance operations. You will schedule and dispatch jobs, communicate with customers and technicians, and help sustain a high level of service quality.

The ideal candidate has at least 1 year in dispatching or customer service in the trades, proficiency with CRM software and MS Office, and strong written and verbal communication.