Customer Service & SAP Order Specialist

VetJobs; Tacoma (WA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Salary review/merit increase

Annual bonus target 5%

Job summary

Weyerhaeuser in Tacoma, WA seeks an on-site Customer Service/Inside Sales support to assist with order entry, pricing, and coordination with sales teams. This role focuses on handling orders accurately, resolving routine issues, and maintaining strong customer relationships.

The position emphasizes teamwork across the sales and CS teams, with hands-on SAP work, pricing updates, and product knowledge. Great communication and organizational skills are essential for success.

Qualifications

• Demonstrated strong communication skills including written and verbal.
• Working knowledge of SAP, ASCEND and other customer services tools and enterprise systems with accuracy and attention to detail.
• Track record of actively seeking out and using technology to help solve problems and gain efficiencies.
• Demonstrated competency and knowledge of products, pricing and customers.
• Demonstrated time management skills and ability to work in a highly organized manner. Proven accuracy/attention to detail with data and information.
• Proven ability to establish and maintain strong and effective working relationships internally and externally.
• Demonstrated problem solving skills and data driven decision making.

Responsibilities

• Enters orders or assists individual sellers in order file management ensuring orders are received, priced accurately, shipped and invoiced.
• Acts as point of contact for customers, resolving orders and problems and escalating complex issues.
• Uses broad knowledge of customers, procedures, products, and services to build rapport and meet customer needs.
• Develops basic knowledge and position of influence to promote full range of products.
• Executes promotions and updates to products, pricing, and service.
• Collaborates to maintain strong relationships with peers, customers, and team members.
• Coaches less experienced team members and may assist in training.

Skills

Communication skills

SAP/ASCEND tools

Tech savviness

Product/pricing knowledge

Time management

Relationship building

Problem solving

Education

High School/GED

Tools

SAP

ASCEND

Office suite

Excel

Word

Job description

Weyerhaeuser in Tacoma, WA seeks an on-site Customer Service/Inside Sales support to assist with order entry, pricing, and coordination with sales teams. This role focuses on handling orders accurately, resolving routine issues, and maintaining strong customer relationships.

The position emphasizes teamwork across the sales and CS teams, with hands-on SAP work, pricing updates, and product knowledge. Great communication and organizational skills are essential for success.