Customer Service Representative

Weyerhaeuser; Honolulu (HI); On-site; USD 48,200 - 72,200; Full time

Job summary

Weyerhaeuser is seeking an office-based, full-time customer support specialist reporting to the Tacoma Sales Manager. The role centers on taking orders in the selling tool and SAP, and serving as the single point of contact for assigned customers and sellers.

Collaboration with a sales team and daily interactions with customers are key aspects of the position. You will have opportunities for growth in system improvements, understanding customer product needs, and assessing manufacturing impacts

Qualifications

• Demonstrated effective communication skills including written and verbal.
• Proven ability to work in Office, Excel, Word, and learn enterprise systems (SAP).
• Demonstrated interest and willingness to gain basic knowledge of products, pricing and customers.
• Demonstrated effective time management skills to remain focused on priorities and organized while working with attention to accuracy and detail.
• Proven ability to establish and maintain positive working relationships internally and externally and collaborate within a team environment.
• Demonstrated problem-solving skills.

Responsibilities

• Enters orders or assists individual sellers in order file management by ensuring orders are received, priced accurately, shipped and invoiced in an accurate and timely manner using sales tools/SAP effectively.
• Acts as point of contact for customers, takes ownership of interactions, addresses order status and product information inquiries from customers via phone and email.
• Troubleshoots basic customer issues, escalates situations as needed, and learns from order errors or mistakes.
• Accurately submits information for new customer requests through the SAP transaction (MDG).
• Develops knowledge of customers, company procedures, products, and services to gain competency in these areas.
• Works closely with a specific customer base to build rapport and understand their business.
• Collaborates to build strong relationships with peers, coworkers, internal/external customers, and broader team members and resources.

Skills

Effective communication

Time management

Team collaboration

Problem solving

Customer service mindset

Education

HS Diploma or GED

Tools

SAP

Microsoft Office Suite

Job description

Full job description

This is an office based, full-time, non-exempt position reporting to the Tacoma Sales Manager. The role is focused on customer support, taking orders in the selling tool and SAP, and interacting daily with sales and potential customers. It collaborates with a team of sales professionals and serves as a single point of contact for assigned customers and sellers. The position offers opportunities for growth in system improvements, customer product needs, and manufacturing impacts.

Accountabilities

• Enters orders or assists individual sellers in order file management by ensuring orders are received, priced accurately, shipped and invoiced in an accurate and timely manner using sales tools/SAP effectively.
• Acts as point of contact for customers, takes ownership of interactions, addresses order status and product information inquiries from customers via phone and email.
• Troubleshoots basic customer issues, escalates situations as needed, and learns from order errors or mistakes.
• Accurately submits information for new customer requests through the SAP transaction (MDG).
• Develops knowledge of customers, company procedures, products, and services to gain competency in these areas.
• Works closely with a specific customer base to build rapport and understand their business.
• Collaborates to build strong relationships with peers, coworkers, internal/external customers, and broader team members and resources.

Qualifications

• Demonstrated effective communication skills including written and verbal (face to face and over the phone).
• Proven ability to work in Office, Excel, Word, and Web‑based programs with technical proficiency to learn and effectively use customer services tools/enterprise systems (i.e., SAP).
• Demonstrated interest and willingness to gain basic knowledge of products, pricing and customers.
• Demonstrated effective time management skills to remain focused on priorities and organized while working with attention to accuracy and detail.
• Proven ability to establish and maintain positive working relationships internally and externally and collaborate within a team environment.
• Demonstrated problem‑solving skills.

Education and Experience

• Minimum HS Diploma/GED.
• 3+ years experience in building materials distribution sales.

Compensation

This role is eligible for our annual merit‑increase program, with a salary range of $48,200 – $72,200 based on your level of skills, qualifications, and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 5% of base pay. Potential plan funding may range from zero to two times that target.

Benefits

When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, including medical, dental, vision, short‑term and long‑term disability, and life insurance. A pre‑tax Health Savings Account option with a company contribution is also available. Other benefit options include voluntary Long‑Term Care and Employee Assistance Programs. We support personal volunteerism, sponsor diversity networks, promote mentoring, and provide training and development opportunities.

Retirement

Employees are able to enroll in our company’s 401(k) plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary.

Paid Time Off or Vacation

Eligible employees who work 25 hours or more per week receive 3 weeks of paid vacation during the first year of employment. After six months of service, eligible employees accrue additional vacation. Eleven paid holidays per year provide a total of 88 holiday hours.

Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values, and we strive to maintain a culture where all our people feel a sense of belonging, opportunity, and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay, and thrive with our team.