Customer Service Representative - Tacoma, WA

VetJobs; Tacoma (WA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Salary review/merit increase

Annual bonus target 5%

Job summary

Weyerhaeuser in Tacoma, WA seeks an on-site Customer Service/Inside Sales support to assist with order entry, pricing, and coordination with sales teams. This role focuses on handling orders accurately, resolving routine issues, and maintaining strong customer relationships.

The position emphasizes teamwork across the sales and CS teams, with hands-on SAP work, pricing updates, and product knowledge. Great communication and organizational skills are essential for success.

Qualifications

• Demonstrated strong communication skills including written and verbal.
• Working knowledge of SAP, ASCEND and other customer services tools and enterprise systems with accuracy and attention to detail.
• Track record of actively seeking out and using technology to help solve problems and gain efficiencies.
• Demonstrated competency and knowledge of products, pricing and customers.
• Demonstrated time management skills and ability to work in a highly organized manner. Proven accuracy/attention to detail with data and information.
• Proven ability to establish and maintain strong and effective working relationships internally and externally.
• Demonstrated problem solving skills and data driven decision making.

Responsibilities

• Enters orders or assists individual sellers in order file management ensuring orders are received, priced accurately, shipped and invoiced.
• Acts as point of contact for customers, resolving orders and problems and escalating complex issues.
• Uses broad knowledge of customers, procedures, products, and services to build rapport and meet customer needs.
• Develops basic knowledge and position of influence to promote full range of products.
• Executes promotions and updates to products, pricing, and service.
• Collaborates to maintain strong relationships with peers, customers, and team members.
• Coaches less experienced team members and may assist in training.

Skills

Communication skills

SAP/ASCEND tools

Tech savviness

Product/pricing knowledge

Time management

Relationship building

Problem solving

Education

High School/GED

Tools

SAP

ASCEND

Office suite

Excel

Word

Job description

Job Description

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Please note that unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

His is an office based sales position that will primarily support West Washington, Alaska, and Hawaii markets from the Tacoma, WA Distribution Centers. Full-time, non-exempt position reporting to the Sales Manager. The CSR's primary function is an intermediate customer support role that interacts daily with sales and/or long-term and potential new customers. Collaborates with a team of sales professionals and is a member of and/or supports a larger sales team in a specific Wood Products business. Has product knowledge and broad knowledge of customers, company procedures, products, pricing, and services and can assist with most to all order entry. Works with the Customer Service team to ensure high quality customer service and support.

Accountabilities

• Enters orders or assists individual sellers in order file management by ensuring orders are received, priced accurately, shipped and invoiced in an accurate and timely manner using sales tools/SAP effectively. Able to assist with most to all order entry from the simple to complex needing guidance with only the more complicated or unique issues.
• Acts as point of contact for customers, taking ownership of interactions. Troubleshoots simple to complex customer orders and problems, escalating situations appropriately and needing guidance with only the more complex or unique issues. Resolve customer issues in a timely manner with very few errors. Effectively submits new customer requests through SAP transaction (MDG).
• Uses broad knowledge of customers, procedures, products, and services, demonstrating competency in these areas to build rapport, provide customer service and meet customer needs. Specific to Distribution CSRs.
• Develops basic knowledge, relationships and position of influence to proactively promote full range of products to established and prospective customers.
• Executes promotions, specials, market pull through activities, and updates to products/pricing/service.
• Collaborates to build and maintain strong relationships with peers, coworkers, internal/external customers, and broader team members and resources.
• Coaches less experienced team members and may assist in some training.

Minimum Education Required

High School/GED

Qualifications

• Demonstrated strong communication skills including written and verbal (face to face and over the phone)
• Working knowledge of SAP, ASCEND and other customer services tools and enterprise systems with accuracy and attention to detail.; Computer proficiency including Office, Excel, Word, and Web-based programs.
• Track record of actively seeking out and using technology to help solve problems and gain efficiencies.
• Demonstrated competency and knowledge of products, pricing and customers.
• Demonstrated time management skills and ability to work in a highly organized manner. Proven accuracy/attention to detail with data and information.
• Proven ability to establish and maintain strong and effective working relationships internally and externally.
• Demonstrated problem solving skills and data driven decision making.

Education & Experience

• Minimum HS Diploma/GED
• 3-5 years building products or industry experience in customer service related field OR

We sustainably manage forests and manufacture products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.

What We Offer

• Compensation: This role is eligible for our annual merit-increase program, and we are targeting a salary range of $50,000 - $75,000 based on your level of skills, qualifications and experience.
• You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 5% of base pay. Potential plan funding may range from zero to two times that target.

Location

City: Tacoma
State: Washington

Employer

Affiliate Sponsor: Weyerhaeuser