Customer Service Representative

Weyerhaeuser; Tacoma (WA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Merit increase

Annual incentive

HSA with company contribution

Medical, dental, vision

401k with match

3 weeks vacation

11 paid holidays

Job summary

Weyerhaeuser in Tacoma, WA seeks an experienced Customer Service, Design, Sales & Marketing specialist to support West Washington, Alaska and Hawaii markets from the Tacoma distribution centers. This role is full-time, on-site, and reports to the Sales Manager.

You will enter orders, assist with pricing, and collaborate with a broader sales team to deliver exceptional service. Key duties include resolving customer inquiries, promoting our product range, and coaching peers as needed.

Qualifications

• Minimum HS Diploma/GED required.
• 3–5 years building products or industry experience in customer service.
• Demonstrated communication skills (written and verbal).

Responsibilities

• Enter orders or assist with order entry to ensure pricing, shipment and invoicing accuracy using SAP.
• Act as the point of contact for customers and resolve routine issues promptly.
• Develop knowledge of products, pricing and customers to build rapport and upsell.
• Promote full range of products and support promotions and pricing updates.
• Collaborate with sales and CSR teams and mentor less-experienced colleagues.

Skills

Strong communication

SAP knowledge

ASCEND knowledge

MS Office proficiency

Data accuracy

Customer relationship

Time management

Problem solving

Education

High School Diploma or GED

Tools

SAP

ASCEND

Excel

Word

Office/Web-based tools

Job description

This is an office based sales position that will primarily support West Washington, Alaska, and Hawaii markets from the Tacoma, WA Distribution Centers. Full-time, non-exempt position reporting to the Sales Manager. The CSR's primary function is intermediate customer support role that interacts daily with sales and/or long-term and potential new customers. Collaborates with a team of sales professionals and is a member of and/or supports a larger sales team in a specific Wood Products business. Has product knowledge and broad knowledge of customers, company procedures, products, pricing, and services and can assist with most to all order entry. Works with the Customer Service team to ensure high quality customer service and support.

Accountabilities

• Enters orders or assists individual sellers in order file management by ensuring orders are received, priced accurately, shipped and invoiced in an accurate and timely manner using sales tools/SAP effectively. Able to assist with most to all order entry from the simple to complex needing guidance with only the more complicated or unique issues.
• Acts as point of contact for customers, taking ownership of interactions. Troubleshoots simple to complex customer orders and problems, escalating situations appropriately and needing guidance with only the more complex or unique issues. Resolve customer issues in a timely manner with very few errors. Effectively submits new customer requests through SAP transaction (MDG).
• Uses broad knowledge of customers, procedures, products, and services, demonstrating competency in these areas to build rapport, provide customer service and meet customer needs. Specific to Distribution CSRs
• Develops basic knowledge, relationships and position of influence to proactively promote full range of products to established and prospective customers.
• Executes promotions, specials, market pull through activities, and updates to products/pricing/service.
• Collaborates to build and maintain strong relationships with peers, coworkers, internal/external customers, and broader team members and resources
• Coaches less experienced team members and may assist in some training

We manufacture and sell an innovative collection of proven structural framing materials to the residential, multi-family and light commercial markets, and provide seamless building solutions, from design to installation to support. This team moves fast, works smart and never stops pushing to be and stay number one in the industry.

Find out more about Weyerhaeuser at www.weyerhaeuser.com and learn our Story here: https://youtu.be/c2R_lQ7wo0A

Job

Customer Service, Design, Sales & Marketing

Primary Location

USA-WA-Tacoma

Job Level

Individual Contributor

Job Type

Experienced

Shift

Day (1st)

• Demonstrated strong communication skills including written and verbal (face to face and over the phone)
• Working knowledge of SAP, ASCEND and other customer services tools and enterprise systems with accuracy and attention to detail.; Computer proficiency including Office, Excel, Word, and Web-based programs.
• Track record of actively seeking out and using technology to help solve problems and gain efficiencies.
• Demonstrated competency and knowledge of products, pricing and customers.
• Demonstrated time management skills and ability to work in a highly organized manner. Proven accuracy/attention to detail with data and information.
• Proven ability to establish and maintain strong and effective working relationships internally and externally.
• Demonstrated problem solving skills and data driven decision making

Education & Experience

• Minimum HS Diploma/GED
• 3-5 years building products or industry experience in customer service related field OR

We sustainably manage forests and manufacture products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.

What We Offer...

• This role is eligible for our annual merit-increase program, and we are targeting a salary range of $50,000 - $75,000 based on your level of skills, qualifications and experience.
• You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 5% of base pay.
• Potential plan funding may range from zero to two times that target.
• When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance.
• We offer a pre-tax Health Savings Account option which includes a company contribution.
• Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs.
• We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.
• Employees are able to enroll in our company’s 401k plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary.
• We provide eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of paid vacation to use during your first year of employment.
• We also recognize eleven paid holidays per year, providing a total of 88 holiday hours

We know you have a choice in your career. We want you to choose us.

Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values, and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.