Customer Service & Sales Trainee: Path to Advisor

EPB; Chattanooga (TN); On-site; USD 28,000 - 34,000; Full time

Job summary

EPB is seeking a Customer Service and Sales Advisor Trainee in Chattanooga, TN. The program progresses through multiple training phases to build proficiency in handling complex orders and delivering exceptional customer service while learning product positioning and sales techniques.

The trainee will develop systems knowledge, perform limited phone interactions, and transition to full-time advisory duties under coaching and supervision.

Qualifications

• High school diploma or equivalent preferred; relevant experience considered.
• Previous customer service experience and/or training.
• Basic knowledge of Word, Excel, Access and PowerPoint.
• Working knowledge of Intranet software and Microsoft.

Responsibilities

• Develop a strong understanding of company policies and procedures.
• Participate in limited phone training to familiarize with customer interactions and phases of training.
• Receive training on product positioning and sales techniques.
• Continue with limited phone training to enhance customer service skills and advance phases.
• Apply learned skills to provide effective customer service and support.
• Receive ongoing feedback and coaching to improve performance and transition to a permanent role.

Skills

Customer service

Verbal communication

Listening skills

Education

High school diploma or equivalent

Tools

Word

Excel

Access

PowerPoint

Intranet software

Microsoft

Job description

EPB is seeking a Customer Service and Sales Advisor Trainee in Chattanooga, TN. The program progresses through multiple training phases to build proficiency in handling complex orders and delivering exceptional customer service while learning product positioning and sales techniques.

The trainee will develop systems knowledge, perform limited phone interactions, and transition to full-time advisory duties under coaching and supervision.