Customer Service Trainee — On-Site, Education Path

BlueCross BlueShield of Tennessee; Chattanooga (TN); On-site; USD 34,000 - 42,000; Full time

Job summary

BlueCross BlueShield of Tennessee is seeking a motivated individual to join the BlueHorizon cohort as a Customer Service Trainee. The program combines paid work with education at Chattanooga State Community College, culminating in an associate degree in Pre- Allied Health Sciences.

You will train on-site, learn to assist members and providers with benefits questions, and develop skills in communication, problem-solving, and documentation as you progress toward full-time eligibility.

Qualifications

• High School Diploma or equivalent.
• Acceptance to Chattanooga State required and completion of FAFSA highly preferred.
• Dual enrollment during high school is a plus.

Responsibilities

• Engage & Connect: Help members and providers over the phone with service inquiries.
• Problem-Solve Like a Pro: Address questions about eligibility, benefits, and claims status.
• Document Everything: Keep track of conversations for clear documentation.
• Multi-Channel Communication: Chat, Phone, Email, and TEAMS.
• Educate & Inform: Provide complete, accurate information to resolve issues during the first contact.

Skills

Time Management

Reliability

Positivity

Communication

Problem-Solving

Heartfelt Service

Active Listening

Technology

Education

High School Diploma or equivalent

Job description

BlueCross BlueShield of Tennessee is seeking a motivated individual to join the BlueHorizon cohort as a Customer Service Trainee. The program combines paid work with education at Chattanooga State Community College, culminating in an associate degree in Pre- Allied Health Sciences.

You will train on-site, learn to assist members and providers with benefits questions, and develop skills in communication, problem-solving, and documentation as you progress toward full-time eligibility.