Customer Service and Sales Advisor Trainee

EPB; Chattanooga (TN); In loco; USD 28.000 - 34.000; Tempo pieno

Descrizione del lavoro

EPB is seeking a Customer Service and Sales Advisor Trainee in Chattanooga, TN. The program progresses through multiple training phases to build proficiency in handling complex orders and delivering exceptional customer service while learning product positioning and sales techniques.

The trainee will develop systems knowledge, perform limited phone interactions, and transition to full-time advisory duties under coaching and supervision.

Competenze

• High school diploma or equivalent preferred; relevant experience considered.
• Previous customer service experience and/or training.
• Basic knowledge of Word, Excel, Access and PowerPoint.
• Working knowledge of Intranet software and Microsoft.

Mansioni

• Develop a strong understanding of company policies and procedures.
• Participate in limited phone training to familiarize with customer interactions and phases of training.
• Receive training on product positioning and sales techniques.
• Continue with limited phone training to enhance customer service skills and advance phases.
• Apply learned skills to provide effective customer service and support.
• Receive ongoing feedback and coaching to improve performance and transition to a permanent role.

Conoscenze

Customer service

Verbal communication

Listening skills

Formazione

High school diploma or equivalent

Strumenti

Word

Excel

Access

PowerPoint

Intranet software

Microsoft

Descrizione del lavoro

Job Summary

Customer Service and Sales Advisor Trainee:

The Customer Service and Sales Advisor Trainee is responsible for providing exceptional customer service while learning the skills necessary to become a fully-trained Customer Service and Sales Advisor. The trainee will progress through various phases of training, gaining proficiency in systems, basic skills, complex orders, product positioning, and handling customer calls.

Duties And Responsibilities

• Develop a strong understanding of company policies and procedures.
• Participate in limited phone training to familiarize with customer interactions. Phase II: Advanced Product Knowledge (4 Weeks)-Acquire in-depth knowledge of complex electric and fiber orders.
• Receive training on product positioning and sales techniques.
• Continue with limited phone training to enhance customer service skills. Phase III: Full-Time Customer Service (60 Days)-Begin taking calls full-time under direct coaching and supervision.
• Apply learned skills to provide effective customer service and support.
• Receive ongoing feedback and coaching to improve performance. Phase IV: Transition to Customer Service and Sales Advisor (90 Days)-Move to the call center floor to work a typical shift as a Customer Service and Sales Advisor.
• Apply all acquired skills and knowledge to deliver exceptional customer service and drive sales.
• Successfully complete the trial employment period to transition into the permanent role.

Education And Experience

• High school diploma or equivalent is preferred, but relevant experience will be considered.
• Previous customer service experience and/or training.
• Basic knowledge of office tools provided on each PC (Word, Excel, Access, and PowerPoint).
• Working knowledge and experience in Intranet software and Microsoft.

Certifications And Other Requirements

• Successfully pass sales and call center pre-employment assessments.
• Excellent written, verbal, and listening skills.
• Ability to adjust to changing situations and work effectively in a dynamic environment.

Physical Demands - Additional Information

• The work environment typically represents a fast-paced, small, confined office environment with occasional moderate noise.

May perform other duties as assigned. All employees, pursuant to their job duties, should demonstrate the behaviors of Professional Empowerment and comply with all EPB policies, standards, and guidelines. EPB provides electric and communications services, which are considered critical infrastructure by the Department of Homeland Security. This EPB job is essential to support this critical infrastructure and may be required to work onsite or in the field to maintain these services.