Customer Service & Sales Advisor Trainee Path

epb, Inc.; Chattanooga (TN); In loco; USD 21.000 - 26.000; Tempo pieno

Descrizione del lavoro

EPB, Inc. seeks a Customer Service and Sales Advisor Trainee in Chattanooga, TN. The role progresses through structured training phases, building product knowledge, order handling, and sales techniques while delivering exceptional customer service.

The program advances from limited phone interactions to full-time calls under supervision, with eventual transition to a permanent Customer Service and Sales Advisor. Prior experience and strong communication are valued.

Competenze

• High school diploma preferred; relevant experience considered.
• Previous customer service experience and/or training.
• Basic knowledge of office tools (Word, Excel, Access, PowerPoint).
• Working knowledge of Intranet software and Microsoft.

Mansioni

• Develop understanding of company policies and procedures.
• Participate in limited phone training to familiarize with customer interactions.
• Receive training on product positioning and sales techniques.
• Begin taking calls full-time under direct coaching and supervision.
• Apply learned skills to provide effective customer service and support.
• Receive ongoing feedback and coaching to improve performance.
• Move to the call center floor to work a typical shift as a Customer Service and Sales Advisor.

Conoscenze

Customer service

Phone etiquette

Sales basics

Formazione

High school diploma

Strumenti

Word

Excel

Access

PowerPoint

Descrizione del lavoro

EPB, Inc. seeks a Customer Service and Sales Advisor Trainee in Chattanooga, TN. The role progresses through structured training phases, building product knowledge, order handling, and sales techniques while delivering exceptional customer service.

The program advances from limited phone interactions to full-time calls under supervision, with eventual transition to a permanent Customer Service and Sales Advisor. Prior experience and strong communication are valued.