Customer Service & Sales Support Specialist

Cellular Sales, Verizon Authorized Retailer; Roscoe Township (IL); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Cellular Sales is seeking a Call Center Representative to provide ongoing support to the current sales force in a fast-paced environment. Ideal candidates will be creative and analytical, able to take feedback to improve productivity and processes.

The role involves following up on leads, generating store traffic, handling inquiries by phone and text, and supporting sales with lead generation. Strong communication skills and experience in customer service are preferred, with a full-time, on-site

Formación

• High School diploma or GED
• Previous office experience
• Proficient in Microsoft Office
• Knowledge of customer service principles and practices
• Experience in a call center or customer service environment
• Data entry and typing skills (including 10 key)

Responsabilidades

• Follow up on distributed leads
• Generate store traffic and contribute to the markets success
• Handle customer inquiries both by phone and text
• Support sales force by generating sales leads
• Follow communication scripts when handing different topics
• Research required information using available resources
• Provide customers with product and service information
• Candidates should be able to take feedback and criticism to improve productivity and character

Conocimientos

Attention to Detail

Oral Communication

Planning and Organizing

Problem Solving

Written Communication

Educación

High School diploma or GED

College degree preferred

Herramientas

Microsoft Office

Descripción del empleo

Cellular Sales is seeking a Call Center Representative to provide ongoing support to the current sales force in a fast-paced environment. Ideal candidates will be creative and analytical, able to take feedback to improve productivity and processes.

The role involves following up on leads, generating store traffic, handling inquiries by phone and text, and supporting sales with lead generation. Strong communication skills and experience in customer service are preferred, with a full-time, on-site