Customer Support & Insights Specialist

Cellular Sales, Inc.; League City (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Sick days

Short-term disability

Long-term disability

Flexible savings accounts

Paid holidays

Life insurance

Job summary

Cellular Sales is seeking a Consumer Support Representative to provide ongoing support to our sales force. The role involves researching, reporting, and managing information requests, while coordinating with Sales Consultants, customers, and leadership.

You will adapt to changing priorities in a fast-paced environment and help maintain smooth workflows. Responsibilities include handling calls, resolving issues for Sales Representatives, maintaining accurate records, and assisting with billing

Qualifications

• High School diploma or equivalent required.
• Proficiency in Excel highly preferred.
• Ability to research, report, and handle information requests.
• Strong communication with sales reps, customers, and leadership.

Responsibilities

• Accept, resolve and/or escape customer calls and/or manage the documentation and follow up processes.
• Accept, resolve and/or appropriately escalate Sales Representatives issues/complaints.
• Coordinate and supply necessary documentation within online reporting trackers as needed.
• Utilize internal systems to access and research customer accounts and history.
• Confer with customers by telephone to provide information about products or services, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken.
• Consistently follow up to ensure that appropriate changes were made/actions were taken to resolve customers' problems.
• Determine credits or charges for services rendered and collect payments or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.

Skills

Active Listening

Oral Communication

Written Communication

Service Orientation

Time Management

Coordination

Problem Solving

Teamwork

Education

High School diploma or equivalent

Tools

Excel

Job description

Cellular Sales is seeking a Consumer Support Representative to provide ongoing support to our sales force. The role involves researching, reporting, and managing information requests, while coordinating with Sales Consultants, customers, and leadership.

You will adapt to changing priorities in a fast-paced environment and help maintain smooth workflows. Responsibilities include handling calls, resolving issues for Sales Representatives, maintaining accurate records, and assisting with billing