Wireless Call Center Specialist — Customer Care & Growth

Cellular Sales; Riverview (FL); On-site; USD 19,000 - 28,000; Part time

Job summary

Cellular Sales is seeking a Call Center Representative to provide ongoing support to the sales force, handle customer inquiries by phone and text, and generate new sales leads. The role emphasizes attention to detail, effective communication, and a willingness to learn and improve processes.

Ideal candidates have a high school diploma or GED, experience in office settings or call centers, and solid MS Office skills.

Qualifications

• High School diploma or GED.
• Previous office experience preferred.
• Proficient in Microsoft Office.
• Knowledge of customer service principles and practices.
• Experience in a call center or customer service environment.
• Data entry and typing skills (including 10 key).

Responsibilities

• Follow up on distributed leads.
• Generate store traffic and contribute to the markets success.
• Handle customer inquiries both by phone and text.
• Support sales force by generating sales leads.
• Follow communication scripts when handing different topics.
• Research required information using available resources.
• Provide customers with product and service information.
• Take feedback and criticism to improve productivity and character.

Skills

Customer service

Communication

Phone etiquette

Data entry

Tech savviness

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Cellular Sales is seeking a Call Center Representative to provide ongoing support to the sales force, handle customer inquiries by phone and text, and generate new sales leads. The role emphasizes attention to detail, effective communication, and a willingness to learn and improve processes.

Ideal candidates have a high school diploma or GED, experience in office settings or call centers, and solid MS Office skills.