Customer Service & Sales Support Specialist

Hixwood Metals, LLC; Northern (KY); Hybrid; USD 34,000 - 45,000; Full time

Job summary

Hixwood Metals, LLC in Wisconsin is seeking a Customer Service Representative to join our sales team. You will greet walk-in customers, answer phones, and respond to email inquiries while coordinating with inside sales to meet customer needs.

You will manage paperwork, process orders and payments through our POS system, learn our price book, and become proficient with our product lines and lead tracking software. Regular attendance and outstanding customer service are essential.

Qualifications

• Regular and predictable attendance is an essential job function.
• Great customer service skills are a must!
• Excellent communication and interpersonal skills with a positive attitude.
• Outstanding organizational skills with the ability to multi-task.
• Ability to work with little supervision and track multiple processes in a fast-paced environment.
• Building materials experience is a plus.

Responsibilities

• Greet walk-in customers with a smile and evaluate their needs.
• Direct customers to an inside sales representative or other appropriate employee.
• Print customer pick-up paperwork.
• Keep the counter area clean and well merchandised.
• Become acquainted and proficient with post frame and shed construction methods.
• Become acquainted and proficient with our price book.
• Become acquainted and proficient with our various product lines.
• Become acquainted and proficient with our lead tracking software.
• Invoice customers for building materials.
• Process sales orders and payments using our Point-of-Sale system.
• Complete basic quotes.
• Other duties as assigned.

Skills

Excellent communication

Customer service

Interpersonal skills

Multi-tasking

Tools

Price book

Lead tracking software

Point-of-Sale (POS) system

Job description

Hixwood Metals, LLC in Wisconsin is seeking a Customer Service Representative to join our sales team. You will greet walk-in customers, answer phones, and respond to email inquiries while coordinating with inside sales to meet customer needs.

You will manage paperwork, process orders and payments through our POS system, learn our price book, and become proficient with our product lines and lead tracking software. Regular attendance and outstanding customer service are essential.