Sales Customer Service Representative

Hixwood Metals, LLC; Northern (KY); Hybrid; USD 34,000 - 45,000; Full time

Job summary

Hixwood Metals, LLC in Wisconsin is seeking a Customer Service Representative to join our sales team. You will greet walk-in customers, answer phones, and respond to email inquiries while coordinating with inside sales to meet customer needs.

You will manage paperwork, process orders and payments through our POS system, learn our price book, and become proficient with our product lines and lead tracking software. Regular attendance and outstanding customer service are essential.

Qualifications

• Regular and predictable attendance is an essential job function.
• Great customer service skills are a must!
• Excellent communication and interpersonal skills with a positive attitude.
• Outstanding organizational skills with the ability to multi-task.
• Ability to work with little supervision and track multiple processes in a fast-paced environment.
• Building materials experience is a plus.

Responsibilities

• Greet walk-in customers with a smile and evaluate their needs.
• Direct customers to an inside sales representative or other appropriate employee.
• Print customer pick-up paperwork.
• Keep the counter area clean and well merchandised.
• Become acquainted and proficient with post frame and shed construction methods.
• Become acquainted and proficient with our price book.
• Become acquainted and proficient with our various product lines.
• Become acquainted and proficient with our lead tracking software.
• Invoice customers for building materials.
• Process sales orders and payments using our Point-of-Sale system.
• Complete basic quotes.
• Other duties as assigned.

Skills

Excellent communication

Customer service

Interpersonal skills

Multi-tasking

Tools

Price book

Lead tracking software

Point-of-Sale (POS) system

Job description

Description

N14685 Copenhaver Ave. Stanley, WI 54768 Phone [phone] hixwood.com Fax [phone]

Job Title: Customer Service Representative (CSR)

Reports to: Sales Development Manager

Hours: Full time

Hixwood Metal is the premier source for all your agricultural, pole barn, shed, building supply, coil, blank flat stock, and slit coil needs. We specialize in supplying the industry with products that are at the top of the spectrum. We have been proudly serving West Central Wisconsin with manufacturing quality building components since 1998.

Position Purpose

To provide exceptional customer service while managing walk-in guests and providing phone and email support as part of a successful sales team.

Core Value Expectations

• Actively pursue high character, high trust, and high performance personally, corporately, and in all aspects of the position.
• Provide distinctive quality and unparalleled customer service both internally and externally.
• Demonstrate and promote integrity, respect, and teamwork.
• Invite others to help you grow through living authentically with nothing to prove, lose or hide.
• Evidence humility by actively receiving, teaching, and mentoring.

Primary Role Expectations

• Greet walk-in customers with a smile and evaluate their needs.
• Direct customers to an inside sales representative or other appropriate employee.
• Print customer pick-up paperwork.
• Keep the counter area clean and well merchandised.
• Become acquainted and proficient with post frame and shed construction methods.
• Become acquainted and proficient with our price book.
• Become acquainted and proficient with our various product lines.
• Become acquainted and proficient with our lead tracking software.
• Invoice customers for building materials.
• Process sales orders and payments using our Point-of-Sale system.
• Complete basic quotes.
• Other duties as assigned.

Qualifications

• Regular and predictable attendance is an essential job function.
• Great customer service skills are a must!
• Have excellent communication and interpersonal skills with a positive attitude.
• Outstanding organizational skills with the ability to multi-task.
• Ability to work with little supervision and track multiple processes in a fast-paced environment.
• Building materials experience is a plus.